Harleen Kaur_290996_assignsubmission_file_CHCCCS007 _ Harleen kaur 0000014216
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CHCCCS007 Learner Workbook V1.1 Page 1
of 69
CHCCCS007
Develop and implement service
programs
Learner Workbook
Table of Contents
Table of Contents
.............................................................................................................................
2
Instructions to students:
..................................................................................................................
4
Assessment instructions
...............................................................................................................
4
Assessment Task
...........................................................................................................................
4
Assessment requirements
............................................................................................................
4
Competency outcome
...................................................................................................................
5
Assessment appeals process
.........................................................................................................
6
Special needs
................................................................................................................................
6
Additional evidence
......................................................................................................................
6
Confidentiality
..............................................................................................................................
6
Academic misconduct
...................................................................................................................
6
Activities
.........................................................................................................................................
10
Activity 1A
....................................................................................................................................
10
Activity 1B
....................................................................................................................................
11
Activity 1C
....................................................................................................................................
12
Activity 1D
...................................................................................................................................
13
Activity 1E
....................................................................................................................................
14
Activity 1F
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15
Activities 1A to 1F checklist – for assessor
...................................................................................
16
Activity 2A
....................................................................................................................................
17
Activity 2B
....................................................................................................................................
19
Activity 2C
....................................................................................................................................
20
Activity 2D
...................................................................................................................................
21
Activity 2E
....................................................................................................................................
22
Activity 2F
....................................................................................................................................
23
Activity 2G
...................................................................................................................................
24
Activity 2H
...................................................................................................................................
25
Activities 2A to 2H checklist – for assessor
..................................................................................
26
Activity 3A
....................................................................................................................................
27
Activity 3B
....................................................................................................................................
29
Activity 3C
....................................................................................................................................
30
CHCCCS007 Learner Workbook V1.1 Page 2
of 69
Activity 3D
...................................................................................................................................
31
Activity 3E
....................................................................................................................................
32
Activity 3F
....................................................................................................................................
33
Activity 4A
....................................................................................................................................
34
Activity 4B
....................................................................................................................................
35
Activity 4C
....................................................................................................................................
36
Activities 3A to 4C checklist – for assessor
..................................................................................
37
Summative Assessment
..................................................................................................................
38
Knowledge Activity checklist – for assessor
.................................................................................
40
Supplementary Oral Questions (optional) – for assessor
................................................................
41
Competency record to be completed by assessor
...........................................................................
47
CHCCCS007 Learner Workbook V1.1 Page 3
of 69
Instructions to students:
Assessment instructions
Overview
The purpose of this learner workbook, assessment workbook, simulation diary or logbook is to provide a guide
of instruction and information in relation to the relevant assessment tasks. As a learner, you will be provided
with information relating to your assessment, including how they are to be completed and submitted.
Therefore, it is important that you fully understand the assessment instructions given by your trainer to avoid
issues such as academic misconduct, submitting past the due date and providing incomplete assessments,
which you will be required to resubmit. If you fail to understand or need more clarification on the assessments,
you are required to contact your trainer/assessor for further information. Assessment Task
The aim of assessments is to test your knowledge, skills and understanding in relation to the topics being
taught within a given course. This will be done by using an assessment criterion which shows what you need to
do to achieve the appropriate level of competency. For the purpose of completing a written assessment, you
are required to:
Complete each question, including any sub-questions;
Provide in-depth research on the topic, using appropriate primary and secondary sources;
Respond using a clear structure (e.g. Introduction, points of argument or fact, conclusion), including
references to the sources used.
All assessments required to be completed are compulsory as it is a required condition of your enrolment. Assessment requirements
The assessments within this document can be completed through several approaches such as:
Observation of real, indisputable actions as they occur;
Written or oral task such as reports, role play, work samples etc;
Portfolios;
Questions, or third-party evidence, in which the relevant document (observation document is to be
completed by the agreed third party. All documents relating the third-party observation is to be provided to your trainer/assessor as this will be
used in determining your level of competency. Third-party evidence can be obtained from supervisors (e.g.,
from the workplace), or clients/customers. CHCCCS007 Learner Workbook V1.1 Page 4
of 69
Please be informed that all assessments are to be typed up. Any handwritten assessments will not be
permitted unless approved by the trainer/assessor. You must also comply with assessment policy and
procedures at https://aibtglobal.edu.au/support/student-forms/policies/
. Simulation diary (if required):
You will do the simulation tasks as a part of your course in the designated
simulated environment.
During the simulation session, the student is required to meet the following requirements:
Follow the dress standards -enclosed shoes, appropriate clothing (no shorts or skirts)
Be aware of relevant procedures in case of accident, emergencies, evacuation
Follow the start and finish times, breaks, work routines, etc.
Follow the policies on personal phone calls and personal emails.
The attendance for simulation sessions will be monitored as per ‘AIBTGlobal’s Monitoring Student
Attendance and Academic Progression policy and procedure.’
Students should follow the standards of behaviour and comply with ‘AIBTGlobal’s Student Conduct
Rules’.
Students should come prepared for the planned activities for simulation.
Observation/demonstration/simulation (if required): You may be required to perform tasks/works/assessments through observations, simulation, or
demonstrations. Your trainer/assessor will provide you with a list of demonstrations, logbooks, simulation
diary or any other related documents for tasks/works/assessments. The observation, simulation or
demonstration can occur in the workplace, or the training environment such as workshop, or simulation labs.
During observation, demonstration or simulation, you will be provided with necessary information (e.g.,
timeframe) and equipment and/or materials to complete the task. You are required to perform the work, task
or assessment in accordance with the required instructions. Competency outcome
Upon completing the following assessments, your trainer will either mark the assessment indicating S for
satisfactory or NS for not satisfactory (requires more training). If you, as a learner/trainee, receive satisfactory
marks for all assessments within this module, you will be graded a “C” for ‘Competent’. In vice versa, “NYC” for
‘Not yet Competent’, in which your trainer will provide adequate feedback and give you a chance to resubmit.
If your second submission of assessments is still NS, you may be required to (i) resubmit assessments on the
third attempt or (ii) redo the course unit again, which requires re-enrolment. Please be aware that the third
attempt of resubmission or re-enrolment to the course can result in additional costs/fees. CHCCCS007 Learner Workbook V1.1 Page 5
of 69
Assessment appeals process
As a learner, you have a right to appeal a decision or outcome of an assessment if you feel like it was made
unfairly. However, this complaint must first be resolved with the trainer/assessor before lodging an appeal. If
you are still dissatisfied with the outcome, then a written application of the appeal can be made to the course
coordinator, outlining the grounds for the appeal in accordance with the complaints and appeals policy and
procedures at https://aibtglobal.edu.au/support/student-forms/policies/
. Special needs
Learning adjustments can be made for any candidate who has special needs (e.g., a student with a disability).
However, the trainer/assessor must be well informed about this so they can immediately implement the
necessary adjustments and have it ready before commencement. Additional evidence
If at any event during or after the assessment process, the trainer/assessor requests you to provide additional
information or an alternative submission to establish your level of competency, then you are required to do so.
However, you must do so in a way that avoids any issues of privacy or confidentiality. Confidentiality
All information provided to us regarding your job, workplace and employer will be kept confidential in
accordance with the relevant law. However, it is your responsibility to check that all information provided to us
does not involve details unrelated or not agreed upon for disclosure. For example, information about your
employer, colleagues and other related third parties who might be involved. Although we may require
information about these other parties, it is your responsibility to check that valid consent has been given from
these individuals before providing us with the requested information. This process of obtaining information
from the relevant parties must also be done in accordance with the relevant law. Recognised prior learning
Any candidate may apply for credit transfer which they wish to count towards their course credit following the
application and assessment process of the credit transfer policy and procedure. Academic misconduct
Academic Misconduct includes plagiarism, cheating and/or collusion, or any act or omission by a student which
attempts to circumvent or defeat the integrity of the College’s assessment process. Without limiting the scope
of the definition of academic misconduct, examples of plagiarism, cheating and collusion are provided below:
Plagiarism is defined as taking someone else’s work or ideas and submitting it as their own. This may include
acts such as, but not limited to:
CHCCCS007 Learner Workbook V1.1 Page 6
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