ACN10-Case Study (Release 2) - 복사본

Q/ Talk in details about : Attendance management in school problem, Make a virtual system to solve this problem using one of the MIS topics, and explain the topic and the method used to solve this problem

Give an example of how you should handle a customer when your product/service caused a major problem

What are the ethical considerations associated with the use of customer data in CRM, and how can they be addressed?

“Problem solving is the activity associated with changing the state of what is actually happening to what should be happening”- Explain this statement with examples specific to a healthcare organization (Answer in 300 words)

Read the following case. Then answer the question that follows. Research Study The quality of care given by health care providers can literally be a matter of life or death. Some of the most vulnerable patients are those in long- term skilled nursing facilities. Ensuring the safety and well-being of these residents is both critical and challenging. A study conducted at a facility in Massachusetts specializing in the treatment of people with a chronic illness showed that the implementation of a WiFi-based localization system cut the average time needed to find residents from over 5 minutes to less than 2 minutes. It also alerted staff with a high degree of accuracy when high-risk residents went outside (false positive rate of 9.1%; false negative rate of 1.7%). Devices were mounted on residents' wheelchairs, and monitoring software was installed on staff computers. The facility in the study already had a WiFi system installed. The study's authors conclude that "Using timely resident…

how should a customer problem be handled or solved by the company or business organization?

1. What are the determinants of service quality? 2. Explain the service quality model and each gap of the model. 3. What are prevention, appraisal, and failure (internal and external) costs.

Discuss the ethical considerations in the collection and use of customer data within CRM.

What exactly are Quality of Service metrics? What is the significance of Quality of Service metrics?

the Cardiac Resynchronization Therapies (CRT) business unit within Medtronic creating value for; and what value are they creating for them? The CRT business unit’s mission is to transform the lives of people with heart failure by providing reliable, life-saving devices. But beyond the patient, who else is the business unit creating value for and what do those groups value? WHO IS THE CRT BUSINESS UNIT CREATING VALUE FOR? WHAT DOES EACH OF THOSE GROUPS VALUE?

When the value of a loyal customer (VLC) market segment is high, should these customers be given premium goods and services for premium prices? If the VLC is low, should they be given less service? Explain.

“Problem solving is the activity associated with changing the state of what is actually happening to what should be happening”- Explain this statement with examples specific to healthcare organizations (Answer in 300 words)

given that Ticketmaster frequently encounters technical glitches and service disruptions during high-demand ticket sales, resulting in dissatisfied customers and a perceived service quality gap , can you give a recommendation of CRM-driven solution to address the service quality gap at Ticketmaster , as well as the implementation of this recommendation

Service Intangibilty means that customers of a hair salon cannot see their haircuts until after the service is completed, How might a hair stylist use their own personal grooming and choice of work clothing to deal with this issue? Please use no more than 2 bullet points for your answer

Discuss the ethical and privacy concerns related to CRM systems, especially in the context of data collection and customer profiling.

Select two service firms. First one is a low-contact service firm and second one is high-contact service firm. Which of these two approaches are more suitable in extending customer satisfaction and why?

drawing upon your analyses and discussions from Questions 1 to 3, aid Sarah in formulating a well-founded recommendation for Sick Kids Hospital. Justify your recommendation and include at least five Key Performance Indicators (KPIs) in your conclusion. You may refer to established or empirical KPIs derived from your examination of reports on similar initiatives within the healthcare sector.

How can organizations optimize system performance through the implementation of automated monitoring and alerting systems? Provide practical examples.

Critique the customer contact model. What are its strengths and weaknesses?

Explore the role of CRM in managing customer complaints and service requests.

The manager of a local restaurant “RRR” asks you to improve the existing “online food ordering system” with an additional function. It is desired that the new function informs the customer about the approximate time needed to deliver the foods after customer submits the order via the website of “RRR”. If you plan to prepare an online questionnaire for the customers that they may fill on theweb site of “RRR” Write 2 questions that you may use nominal scale and 2 questions that you may useinterval scale.

Explore the ethical considerations surrounding the use of customer data in CRM. What are the privacy and security concerns?

Discuss the ethical considerations of using CRM systems.

XI. You're planning customer support services for Phonic's new smart phone product. Review what you know about your target market and its needs; also think about what Phonic's competitors are offering. Then respond to these three questions about designing and managing services. I. What support services are buyers of smart phone products likely to want and need? II. How can Phonic manage gaps between perceived service and expected service to satisfy customers? III. What post-sale service arrangements must Phonic make and how would you expect these to affect customer satisfaction? Consider how your service strategy will support Phonic's overall marketing efforts

Analyse the services experienced by in the last 6 months of any service provider on 5 parameters of Service Quality. State no more than 5  bullet points under each service dimension.

What are the ethical considerations when collecting and utilizing customer data in CRM systems?

For the Voice of the Customer, state the elements of the (CRMS) Customer Relationship Management System.

Application of IS Concepts to Manage a Company during a Global Pandemic With a global viral pandemic such as COVID-19 has forced governments to forbid any type of  gathering of more than 10 people at one place. Administrators in some states and counties imposed lockdowns or shelter-in-place orders. Businesses have and are currently suffering from loss of customers, absence of employees in the workplace and lack of supplies from producers and distributors. Millions of people are without jobs and without paychecks to support their family.  Now imagine that the CEO of Walmart ( retailer) has offered to hire a person as a consultant and asked for ideas that can help them manage their organizations. Explain how information and communication technologies have been used by some companies to continue to function while others have shut down their operations and then give some recommendations to the CEO to consider in managing the organization. Key Term Table  Business model Business processes…

Can you explain how to research and resolve implementation-related Customer Support Center Tickets?

Explore the concept of Customer Lifetime Value (CLV) in CRM. How is CLV calculated, and how can it be used to make strategic decisions regarding customer acquisition and retention?

Describe the ethical considerations and challenges associated with collecting and using customer data in CRM systems, including issues of privacy and data security.