A framework for leading positive change was established several months ago in a pizza restaurant. The metrics they used were (1) The elapsed time to make the pizza, and (2) Customer satisfaction with the time elapsed to make the pizza. These measures were taken six different times during each week. The average elapsed time and the average customer satisfaction rating was posted in the employee office each week. The monthly goal was to increase the customer satisfaction rating by 2%. The yearly goal was to increase the customer satisfaction rating by 10%. How effective are these measures for supporting positive change?
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A framework for leading positive change was established several months ago in a pizza restaurant. The metrics they used were (1) The elapsed time to make the pizza, and (2) Customer satisfaction with the time elapsed to make the pizza. These measures were taken six different times during each week. The average elapsed time and the average customer satisfaction rating was posted in the employee office each week. The monthly goal was to increase the customer satisfaction rating by 2%. The yearly goal was to increase the customer satisfaction rating by 10%. How effective are these measures for supporting positive change?
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- When the idea first occurred to her, it seemed like such a win-win situation. Now she wasn't so sure. Marge Brygay was a hardworking sales rep for Inspire Learning Corporation, a company intent on becoming the top educational software provider in five years. That newly adopted strategic goal translated into an ambitious, million-dollar sales target for each of Inspire's sales reps. At the beginning of the fiscal year, her share of the sales department's operational goal seemed entirely reasonable to Marge. She believed in Inspire's products. The company had developed innovative, highly regarded math, language, science, and social studies programs for the K— 12 market. What set the software apart was a foundation in truly cutting-edge research. Marge had seen for herself how Inspire programs could engage whole classrooms Of normally unmotivated kids; the significant rise in scores on those increasingly important standardized tests bore Out her subjective impressions. Bur now, just days before the end of the year, Marge's sales were $1,000 short of her million-dollar goal. The sale that would have put her comfortably over the top fell through due to last-minute cuts in one large school system's budget. At first, she was nearly overwhelmed with frustration, but then it occurred to her that if she contributed $1,000 to Central High, the inner-city high school in her territory probably most in need of what she had for sale, they could purchase the software and put her over the top. Her scheme would certainly benefit Central High students. Achieving her sales goal would make Inspire happy, and it wouldn't do her any harm, either professionally or financially. Making the goal would earn her a $10,000 bonus check that would come in handy when the time came to write out that first tuition check for her oldest child, who had just been accepted to a well-known, private university. Initially, it seemed like the perfect solution all the way around. The more she thought about it, however, the more it didn't quite sit well with her conscience. Time was running out. She needed to decide what to do. 1. Donate the $1,000 to Central High, and consider the $10,000 bonus a good return on your investment.For each of the following report situations, write a clear problem statement and list what factors could or should be explored. A building contractor engaged to remodel an office for the Company X submits a report summarizing its weekly progress The supervisor do Department X must prepare a report about the need for a new staff member Baker, Inc is experiencing higher than normal employee turnover. An executive must rank three subordinates on the basis of their suitability for promotion to a particular job. A restaurant manager must compare two possible suppliers of fresh seafood. An investment consultant must advise a client on whether to invest in the development of a lake resort. A consultant needs to help a wine shop improve its profits.At Rockwater, improvements came from product and service innovation that would create new sources of revenue and market expansion, as well as from continuous improvement in internalwork processes. The first objective was measured by percent revenue from new services and the second objective by a continuous improvement index that represented the rate of improvement ofseveral key operational measures, such as safety and rework. But in order to drive both product/service innovation and operational improvements, a supportive climate of empowered, motivated employees was believed necessary. A staff attitude survey and a metric for the number of employee suggestions measured whether or not such a climate was being created. Finally, revenue per employee measured the outcomes of employee commitment and training programs.The balanced scorecard has helped Rockwater’s management emphasize a process view of operations, motivate its employees, and incorporate client feedback into its operations. It…
- At Rockwater, improvements came from product and service innovation that would create new sources of revenue and market expansion, as well as from continuous improvement in internalwork processes. The first objective was measured by percent revenue from new services and the second objective by a continuous improvement index that represented the rate of improvement ofseveral key operational measures, such as safety and rework. But in order to drive both product/service innovation and operational improvements, a supportive climate of empowered, motivated employees was believed necessary. A staff attitude survey and a metric for the number of employee suggestions measured whether or not such a climate was being created. Finally, revenue per employee measured the outcomes of employee commitment and training programs.The balanced scorecard has helped Rockwater’s management emphasize a process view of operations, motivate its employees, and incorporate client feedback into its operations. It…Create a Balanced scorecard for a Television Company. Give 2 objectives and 2 performance measures under each perspective.Contrast using the balanced scorecard with using only financial measures of success
- Some organizations may have detailed strategies for measuring product quality and customer satisfaction, but do not put the same emphasis on employee performance expectations. Discuss the possible consequences for an organization that does not use sound performance expectations as part of its performance management strategy.You are trying to forecast the future production cost in your department. You observed that in the last seven months your costs were as follows: Month 1 2 3 4 5 6 7 Cost $1000 900 846 810 783 762 744 Moreover, you discovered that your department has a learning curve of 90% with regard to cutting cost, and improving productivity. (a) Forecast the cost in the 8th month. (b) The planning department has announced that the forecasted cumulative cost of the next planning horizon starting from month 8 will be $4207. What is the length of the next planning horizon? (c) If the forecasting error variance of the last 7 months is 17.5, can you estimate the MAD of the last 7 months? If so, what is its value?80) Which of the following is true regarding performance metric? a) a firm should use an array of metrics to evaluate its entire business. b) All financial ratios are considered to be of one type and cannot be separated into different categories. c) The health of a firms human resources can be evaluated in terms of market share. d) Market performance can be measured in terms of employee turnover.
- In a top manufacturing business, a meeting was held to discuss the significance of a management role that was crucial in satisfying the expanding demands of capable workers and resolving challenging problems involving human behaviour at work. They also talked about an organization's most crucial resource. In the scenario above, which management function is indicated? Give 3 other functions of in this Case.In the last three (3) years the company has grown from 30 employees to 100. Jason and LeAnn need advice on controlling the daily staffing levels, so A&E are able to meet or exceed customer expectations for responsiveness without sacrificing its own identity as a company. Choose one of the issues facing A&E and propose a solution and rationale for your response. Paid vacation along with the most valuable times for vacation (peak season time off) Attendance Issue-The Weekend Flu (Friday-Monday) A&E needs to know whether customers are satisfied with the products and responsive to their needs as outdoor enthusiasts.Some of the current employees from Headquarters have decided to transfer to the new location. Because this is in a different geographic area with a higher cost of living, the HR Manager wanted to review salaries to check for “alignment”. compa-ratios would need to be considered. : calculate the compa-ratio for each of the current positions using the data provided in the below charts. Salary Ranges Title Minimum Mid Point Maximum CSR $25k $30K $35k CSR Lead $35k $40K $45k Manager $45k $57.5K $70k Director $70k $95k $120k Employees – New Location Title Current Salary Tenure Time since last promotion CSR #1 $28,000 New Hire n/a CSR #2 $29,500 2 Years 1 Year CSR Lead $31,000 4 Years 2 Years Manager $60,000 New Hire n/a (hired in at position) Director $75,000 7 Years 6 months What conclusions could you draw regarding potential issues at this facility? What actions would you…