Q: What are Value-Added Services? Give examples with regards to Offering and Extranet Service.
A: A service provider can be stated as the vendor that offers technical solution services to the…
Q: Explain the term Service variability?
A: The non-physical and intangible parts of our economy, which do not have a physical existence and can…
Q: Describe post-sale service arrangements the firm does or should provide?Explain how the firm’s…
A:
Q: What are the service description of Samsung?
A: * Introduction - Samsung is a south korean multinational company that deals in electronic appliances…
Q: Describe the effect on the service delivery system of customer contact?
A: The service delivery system of customer: Service delivery is that of the contributor to their own…
Q: Discuss aggregate planning in services.
A: Aggregate planning is an activity done within the organization to ensure that he production plan is…
Q: What advantage does Zara gain against the competition by having a very responsive supply chain?
A: Supply chain management refers to the activities that help any organization to make its…
Q: Explain how you would classify Netflix's service and give two justifications for your classification
A: A business is an entity formed when group of people come together to achieve a certain goal. This…
Q: Choose a product or service and identify features of the three levels: Core product/service, Actual…
A: Kotler proposed three products level understand the product. By using a product level company can…
Q: Organize a variety of service offerings into the service delivery system matrix?
A: Service delivery system refers to a designed system which helps in delivering services to the…
Q: What is meant by the term service package?
A: A service is any operation or advantage that can be provided to another by one person, which is…
Q: Explain the service Quality Gap Model?
A: Measuring and improving quality is more difficult for services than for products• Unsatisfactory…
Q: what is skybox delivery service and what is it used for?
A: Delivery service is a foreign transit domain. It comes under merchant shipping. It aids trade…
Q: Describe Overview of Service Design
A: Service design is the process of designing a service experience for a customer. The service designer…
Q: Give some examples of customer-routed services?
A: Customer routed services are described as the services that suits the immediate needs of the…
Q: A web-based Sales Order and Procurement System (SOPS) has been used by Kotulas Company Ltd to manage…
A: The company may use various categories of resources such as simple user, administrator, etc. The…
Q: What is Infrastructure-as-a-Service (IaaS)?
A: Cloud Computing: Cloud computing enables users to access applications from devices anywhere from the…
Q: Does the service structure matrix include a range of services?
A: The Service Management Mechanism refers to a system built to help the customer provide their…
Q: Make a list of at least four features of a well designed service system.
A: INTRODUCTION:- The arrangement of systems and applications within an organisation that are meant to…
Q: What is the key implication of the perishability of services for channel design in your own…
A: Perishability of services means that services can’t be stored for selling in the future. They cannot…
Q: List various New methods of service delivery?
A: Service delivery can be referred to as a set of different activities and steps that a service…
Q: Choose a hypothetical example of a service-based organization and illustrate how the supply chain…
A: The network includes resources, individuals, and activities related to the supply of goods and…
Q: Explain the four (4) distinguishing features of services and provide an appropriate illustration of…
A: Intangibility- Services are intangible, which means they can't be touched or remembered. You can,…
Q: How does one perceive the service operations from the perspective of open systems?
A: An open system is a system, or a collection of pieces that create a whole, that interacts with its…
Q: list at least four characteristics of a well-designed service system.
A: The creation of an organization's service pattern to meet the needs and wants of its customers is…
Q: Give examples of services that have a good match betweencustomer expectations and service delivery.…
A: An organization can only expect his business on top when it meets the customer's demand. If the…
Q: Provide an example of a service industry where customers are involved in co-production and explain…
A: Co-Production is a marketing concept where the production of final goods and services is done in the…
Q: Why are product formats in service environments so unusual?
A: Product layout is widely used in manufacturing companies where goods go through a series of steps…
Q: explain the customer intimacy in supply chain network design and provide original example
A: The answer is as below:
Q: Drones have been mentioned as possible ways to deliver packages to customers. What advantages might…
A: Drones are also called unmanned aerial vehicles and can fly without human intervention. Furthermore,…
Q: What is the meaning of service philosophy and give an example of it
A: In economics, a service is a transaction where there is no movement of physical goods from the…
Q: Please give Service classification?
A: Services typically refer to procedures rather than tangible goods. The following are some examples…
Q: Taking service operations offline" is an example of
A: Answer is option:
Q: Explain the term Service inseparability?
A: Services usually have a number of unique features from merchandise retail. When producing products,…
Q: Which software is best for handling recurring billing for courier company.
A: Recurring billing software is invoicing and installment programming explicitly intended to gather on…
Q: To improve service delivery government has resorted to a number of public sector reforms. Discuss…
A: There can be some things that can be done to improve service delivery. Those are:
Q: under what circumstances would a business use the recorded delivery service rather than the normal…
A: A delivery service in which the sender receives a certificate that a letter or parcel has been…
Q: Explain the service delivery system matrix?
A: Services can be defined as an item which is intangible in nature. Intangibility refers to the…
Q: What are the five components associated with the cost ofachieving customer service standards in a…
A: Physical distribution refers to the marketing operations connected to the flow of raw materials from…
Q: What are some methods for increasing the efficiency of service delivery?
A: Providing great customer service is integral to the success of any business, no matter what industry…
Q: What exactly is meant by the term "Infrastructure as a Service"?
A: Infrastructure as a service refers to the type of cloud computing service which offers essential…
Explain any THREE (3) points that management should be aware of when designing a service and delivery activity with appropriate examples.
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- Scenario 3 Ben Gibson, the purchasing manager at Coastal Products, was reviewing purchasing expenditures for packaging materials with Jeff Joyner. Ben was particularly disturbed about the amount spent on corrugated boxes purchased from Southeastern Corrugated. Ben said, I dont like the salesman from that company. He comes around here acting like he owns the place. He loves to tell us about his fancy car, house, and vacations. It seems to me he must be making too much money off of us! Jeff responded that he heard Southeastern Corrugated was going to ask for a price increase to cover the rising costs of raw material paper stock. Jeff further stated that Southeastern would probably ask for more than what was justified simply from rising paper stock costs. After the meeting, Ben decided he had heard enough. After all, he prided himself on being a results-oriented manager. There was no way he was going to allow that salesman to keep taking advantage of Coastal Products. Ben called Jeff and told him it was time to rebid the corrugated contract before Southeastern came in with a price increase request. Who did Jeff know that might be interested in the business? Jeff replied he had several companies in mind to include in the bidding process. These companies would surely come in at a lower price, partly because they used lower-grade boxes that would probably work well enough in Coastal Products process. Jeff also explained that these suppliers were not serious contenders for the business. Their purpose was to create competition with the bids. Ben told Jeff to make sure that Southeastern was well aware that these new suppliers were bidding on the contract. He also said to make sure the suppliers knew that price was going to be the determining factor in this quote, because he considered corrugated boxes to be a standard industry item. Is Ben Gibson acting legally? Is he acting ethically? Why or why not?Scenario 3 Ben Gibson, the purchasing manager at Coastal Products, was reviewing purchasing expenditures for packaging materials with Jeff Joyner. Ben was particularly disturbed about the amount spent on corrugated boxes purchased from Southeastern Corrugated. Ben said, I dont like the salesman from that company. He comes around here acting like he owns the place. He loves to tell us about his fancy car, house, and vacations. It seems to me he must be making too much money off of us! Jeff responded that he heard Southeastern Corrugated was going to ask for a price increase to cover the rising costs of raw material paper stock. Jeff further stated that Southeastern would probably ask for more than what was justified simply from rising paper stock costs. After the meeting, Ben decided he had heard enough. After all, he prided himself on being a results-oriented manager. There was no way he was going to allow that salesman to keep taking advantage of Coastal Products. Ben called Jeff and told him it was time to rebid the corrugated contract before Southeastern came in with a price increase request. Who did Jeff know that might be interested in the business? Jeff replied he had several companies in mind to include in the bidding process. These companies would surely come in at a lower price, partly because they used lower-grade boxes that would probably work well enough in Coastal Products process. Jeff also explained that these suppliers were not serious contenders for the business. Their purpose was to create competition with the bids. Ben told Jeff to make sure that Southeastern was well aware that these new suppliers were bidding on the contract. He also said to make sure the suppliers knew that price was going to be the determining factor in this quote, because he considered corrugated boxes to be a standard industry item. As the Marketing Manager for Southeastern Corrugated, what would you do upon receiving the request for quotation from Coastal Products?Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling contract submitted by four suppliers. She was evaluating the quotes based on price, target quality levels, and delivery lead time promises. As she was working, her manager, Dave Cox, entered her office. He asked how everything was progressing and if she needed any help. She mentioned she was reviewing quotations from suppliers for a tooling contract. Dave asked who the interested suppliers were and if she had made a decision. Sharon indicated that one supplier, Apex, appeared to fit exactly the requirements Visionex had specified in the proposal. Dave told her to keep up the good work. Later that day Dave again visited Sharons office. He stated that he had done some research on the suppliers and felt that another supplier, Micron, appeared to have the best track record with Visionex. He pointed out that Sharons first choice was a new supplier to Visionex and there was some risk involved with that choice. Dave indicated that it would please him greatly if she selected Micron for the contract. The next day Sharon was having lunch with another buyer, Mark Smith. She mentioned the conversation with Dave and said she honestly felt that Apex was the best choice. When Mark asked Sharon who Dave preferred, she answered, Micron. At that point Mark rolled his eyes and shook his head. Sharon asked what the body language was all about. Mark replied, Look, I know youre new but you should know this. I heard last week that Daves brother-in-law is a new part owner of Micron. I was wondering how soon it would be before he started steering business to that company. He is not the straightest character. Sharon was shocked. After a few moments, she announced that her original choice was still the best selection. At that point Mark reminded Sharon that she was replacing a terminated buyer who did not go along with one of Daves previous preferred suppliers. Ethical decisions that affect a buyers ethical perspective usually involve the organizational environment, cultural environment, personal environment, and industry environment. Analyze this scenario using these four variables.
- Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling contract submitted by four suppliers. She was evaluating the quotes based on price, target quality levels, and delivery lead time promises. As she was working, her manager, Dave Cox, entered her office. He asked how everything was progressing and if she needed any help. She mentioned she was reviewing quotations from suppliers for a tooling contract. Dave asked who the interested suppliers were and if she had made a decision. Sharon indicated that one supplier, Apex, appeared to fit exactly the requirements Visionex had specified in the proposal. Dave told her to keep up the good work. Later that day Dave again visited Sharons office. He stated that he had done some research on the suppliers and felt that another supplier, Micron, appeared to have the best track record with Visionex. He pointed out that Sharons first choice was a new supplier to Visionex and there was some risk involved with that choice. Dave indicated that it would please him greatly if she selected Micron for the contract. The next day Sharon was having lunch with another buyer, Mark Smith. She mentioned the conversation with Dave and said she honestly felt that Apex was the best choice. When Mark asked Sharon who Dave preferred, she answered, Micron. At that point Mark rolled his eyes and shook his head. Sharon asked what the body language was all about. Mark replied, Look, I know youre new but you should know this. I heard last week that Daves brother-in-law is a new part owner of Micron. I was wondering how soon it would be before he started steering business to that company. He is not the straightest character. Sharon was shocked. After a few moments, she announced that her original choice was still the best selection. At that point Mark reminded Sharon that she was replacing a terminated buyer who did not go along with one of Daves previous preferred suppliers. What should Sharon do in this situation?Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling contract submitted by four suppliers. She was evaluating the quotes based on price, target quality levels, and delivery lead time promises. As she was working, her manager, Dave Cox, entered her office. He asked how everything was progressing and if she needed any help. She mentioned she was reviewing quotations from suppliers for a tooling contract. Dave asked who the interested suppliers were and if she had made a decision. Sharon indicated that one supplier, Apex, appeared to fit exactly the requirements Visionex had specified in the proposal. Dave told her to keep up the good work. Later that day Dave again visited Sharons office. He stated that he had done some research on the suppliers and felt that another supplier, Micron, appeared to have the best track record with Visionex. He pointed out that Sharons first choice was a new supplier to Visionex and there was some risk involved with that choice. Dave indicated that it would please him greatly if she selected Micron for the contract. The next day Sharon was having lunch with another buyer, Mark Smith. She mentioned the conversation with Dave and said she honestly felt that Apex was the best choice. When Mark asked Sharon who Dave preferred, she answered, Micron. At that point Mark rolled his eyes and shook his head. Sharon asked what the body language was all about. Mark replied, Look, I know youre new but you should know this. I heard last week that Daves brother-in-law is a new part owner of Micron. I was wondering how soon it would be before he started steering business to that company. He is not the straightest character. Sharon was shocked. After a few moments, she announced that her original choice was still the best selection. At that point Mark reminded Sharon that she was replacing a terminated buyer who did not go along with one of Daves previous preferred suppliers. What does the Institute of Supply Management code of ethics say about financial conflicts of interest?Please provide a list of characteristics that stand out in well-thought-out service delivery systems.
- Give examples of services that have a good match betweencustomer expectations and service delivery. Give examples ofservices that do not have a good match.Describe the key components of a service-oriented architecture (SOA) and how they contribute to service development and management.Emphasizes the design of service delivery systems with the key points to be followed?
- Explain the concept of service discovery and its importance in a service-oriented system.Define the service package of your college or university. What is its strongest element? Its weakest one?Explain ,,how can service providers balance the need for customization and personalization with the need for operational efficiency and standardization?