Just what is this "magic button"? Originally called the Office of the Future (OOF), the renamed Pfizer Works allows employees to shift tedious and time-consuming tasks with the click of a single button on their computer desktop. They describe what they need on an online form, which is then sent to one of two Indian service-outsourcing firms. When a request is received, a team member in India calls the Pfizer employee to clarify what's needed and by when. The team member then e-mails back a cost speci- fication for the requested work. If the Pfizer employee decides to proceed, the costs involved are charged to the employee's department. About this unique arrangement, Cain said that he relishes working with what he prefers to call his "personal consulting organization." The number 66,500 illustrates just how beneficial Pfizer Works has been for the company. That's the number of work hours estimated to have been saved by employees who've used Pfizer Works. What about David Cain's experiences? When he gave the Indian team a complex project researching strategic actions that worked when consoli- dating company facilities, the team put the report together in a month, something that would have taken him six months to do alone. "Pfizer pays me not to work tactically, but to work strategically," he says.⁹0 DISCUSSION QUESTIONS 11-13. Describe and evaluate what Pfizer is doing with its Pfizer Works. 11-14. What structural implications good and bad-does this approach have? (Think in terms of the six organizational design elements.) 11-15. Do you think this arrangement would work for other types of organizations? Why or why not? What types of organizations might it also work for?
Just what is this "magic button"? Originally called the Office of the Future (OOF), the renamed Pfizer Works allows employees to shift tedious and time-consuming tasks with the click of a single button on their computer desktop. They describe what they need on an online form, which is then sent to one of two Indian service-outsourcing firms. When a request is received, a team member in India calls the Pfizer employee to clarify what's needed and by when. The team member then e-mails back a cost speci- fication for the requested work. If the Pfizer employee decides to proceed, the costs involved are charged to the employee's department. About this unique arrangement, Cain said that he relishes working with what he prefers to call his "personal consulting organization." The number 66,500 illustrates just how beneficial Pfizer Works has been for the company. That's the number of work hours estimated to have been saved by employees who've used Pfizer Works. What about David Cain's experiences? When he gave the Indian team a complex project researching strategic actions that worked when consoli- dating company facilities, the team put the report together in a month, something that would have taken him six months to do alone. "Pfizer pays me not to work tactically, but to work strategically," he says.⁹0 DISCUSSION QUESTIONS 11-13. Describe and evaluate what Pfizer is doing with its Pfizer Works. 11-14. What structural implications good and bad-does this approach have? (Think in terms of the six organizational design elements.) 11-15. Do you think this arrangement would work for other types of organizations? Why or why not? What types of organizations might it also work for?
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
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