What is the difference between quality management (+ specifically TQM), quality assurance, and quality control? Why there is a need for quality control in supply chain management and at all the stages before product reached the customer?
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- What is quality , from a perspective of customers ?The American Society for Quality (ASQ) defines quality as "the totality of features and characteristics of a product or service that bear on its ability to satisfy given needs". a) Comment on this definition - is there anything you would add or change to improve it? b) Describe two statistical tools or quantitative methods that might be employed to quantify an organization's ability to meet customer expectations, Be sure to include an explanation of how, specifically, each tool or method enables the accurate assessment of organizational output (product or service).1. Explain any five determinants of product quality 2. Outline the importance of using quality circles in quality improvement initiatives
- Describe the four dimensions of quality. Which is most important?What are the important activities in designing a quality programme? Discuss your answer on the Input (supplier relationship management), Process (process management) and Output (customer relationship management) perspectives.discuss the 8 principles of a Quality Management Systems, utilising practical examples for each principle (You can an existing company for application purposes). 1.Customer focus 2. Leadership 3. Involvement of people 4. Process approach 5. Systems approach 6. Continual improvement 7. Factual approach to decision making 8. Mutally beneficial suppliers relations