chapter 13-14

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Communications

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Apr 3, 2024

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1. What are THREE key terms from the textbook that you learned or want to remember, and what are their definitions? (no word count required) a. Task-oriented groups: groups formed to solve a problem, promote a cause, or generate ideas or information. I chose this term because this is the group that I experienced the most in my life. b. Group climate: the relatively enduring tone and quality of group interaction that is experienced similarly by group members. I chose this term because being in a group with a good climate is s blessing, and the other way is tormenting. c. Harmonizer: group members who help manage the various types of group conflict that emerge during group communication. I chose this term because the harmonizer can help the group cool and focus on the task. 2. Explain how one of the Additional Learning Materials (choose one that you liked) related to the key terms and concepts in the chapter(s). Be specific and explain why you believe it relates. (250+ words) In the CareerBuilder’s article “7 essential soft skills and why you need them,” it talks about the traits and abilities that one should develop for a successful career. This is correlated and is one of the topics that is discussed in the book. The ideas from the article correlate with the term “Emergent leaders,” which is leaders gain status and respect through engagement with the group and its task and are turned to by others as a resource when leadership is needed. In the article, it talks about how sometimes, one needs to be able to step up in a leadership vacuum to keep a workplace effective, which is leadership in situations or emergent leaders, to take charge when needed. Another term that the article also relates to is “harmonizer,” which is group members who help manage the various types of group conflict that emerge during group communication. The article talks about how having a sense of how to de-escalate a misunderstanding or point of offense and keep everyone working happily is vital to maintain focus, which is the goal of the harmonizers, to harmonize the conflict and re-focus the group for the goal. In conclusion, the CareerBuilder’s article is completely correlated with the teaching of the book. It provides vital information that is necessary for an individual to work well in a group environment and to build a successful career, which is the main focus of the chapters in the book. Utilizing the skills mentioned in the article can help make the working environment more enjoyable. 3. During the norming stage of group development, interaction patterns, and group expectations solidify (Chapter 13, Section 2). Recall a current or former group. What were some of the norms for the group? What were some rules? How did you become aware of each? (200+ words) In my high school year, I remember when I had to be in a group setting for a crafting assignment for grades, the group consisted of people I knew, so the environment was very delightful. The norms of the group were very straightforward, and everyone seemed to know about them without talking about
them beforehand. They were consensus among group members as to the roles that each person would play and the way group interactions would typically play out. Norms such as being supportive of one another, respecting each other's opinions, and actively participating in the activities. As for the rules, they were laid out before the project to avoid conflicts that may arise, rules such as avoiding inappropriate or offensive topics, being on time for the activity, and most importantly, doing your part in the project. The norms and rules were acknowledged as soon as I was notified to do a group project. These norms and rules may be established over time through shared experiences and interactions. If I do not know about the norms and rules, I can become aware of these norms and rules by observing the behavior of group members, receiving feedback from others, or simply asking questions.
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