BSBLDR523-LAP (Learner Assessment Pack)
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BSBLDR523 Lead and manage effective workplace relationships – Student Pack
Version 1.0
Dev: 12/2021
Developed by: Precision Group
Review: Dec 2022
Acacia Institute
Page 1
of 127
Lead and manage
effective workplace
relationships
BSBLDR523
Learner Assessment
Precision Group (Australia)
Level 13, 269 Wickham St, Fortitude Valley 4006
Email: info@precisiongroup.com.au
Website: www.precisiongroup.com.au
© 2021 Precision Group (Australia)
BSBLDR523 - Lead and manage effective workplace relationships (Release 1) Overseas Student Information
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.
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Version Control & Document History
Date
Summary of modifications
Version
14 July 2020
Version 1 final produced following assessment
validation.
1.0
22 January 2021
Updated broken Bounce Fitness links
1.1
BSBLDR523 Lead and manage effective workplace relationships – Student Pack
Version 1.0
Dev: 12/2021
Developed by: Precision Group
Review: Dec 2022
Acacia Institute
Page 2
of 127
Table of Contents
T
ABLE
OF
C
ONTENTS
................................................................................................
3
L
EARNER
I
NFORMATION
............................................................................................
4
S
TEPS
FOR
L
EARNERS
................................................................................................
5
R
ESOURCES
R
EQUIRED
FOR
A
SSESSMENT
.....................................................................
6
A
CCESSING
I
NTRANET
P
AGES
AND
E
XTERNAL
L
INKS
........................................................
8
Assessment Task 1: Knowledge Test
.............................................................................
12
Short Answer Questions
...............................................................................................
14
Practical Assessment
....................................................................................................
24
Assessment 2: Project Assessment – Effective Workplace Relationships
......................
25
Project Overview
.....................................................................................................................
25
Part A. Establish Effective Workplace Relationship Processes
...............................................
26
Assessment Task Part B. Manage Task Issues
........................................................................
42
Assessment 3 – Project: Manage Workplace Conflict
............................................................
77
Assessment 4. Review Management of Workplace Relationships
......................................
105
BSBLDR523 Lead and manage effective workplace relationships – Student Pack
Version 1.0
Dev: 12/2021
Developed by: Precision Group
Review: Dec 2022
Acacia Institute
Page 3
of 127
Learner Information This Learner Assessment Pack
is designed for you to complete the assessment for BSBLDR523 - Lead
and manage effective workplace relationships (Release 1)
. It may refer to your own
workplace/organisation, or to a simulated business provided by your assessor. The assessment tasks include Short Answer Questions
where you need to demonstrate your
knowledge and understanding of the unit, and the Practical Assessment,
where you need to
demonstrate your skills required in the unit. It is recommended that you complete the Practical
Assessments in your own workplace/organisation. If you don’t have access to a real workplace, you
can complete the assessment in a simulated environment where resources and conditions similar to
a workplace must be accessed. Ensure to discuss this with your assessor prior to commencing with
the assessment.
Before you commence your assessment, ensure that you have a good knowledge of the subject, have thoroughly read your Learner Resource, and clearly understand the assessment requirements and the expectations of the industry to which the assessment is related.
You will be required to demonstrate knowledge and skills which must be observed directly by your
assessor. Where the observation task may be difficult for the assessor to directly observed, a video
recording of the practical observation task must be submitted as supplementary evidence.
Verification from at least one third-party signatory, and preferably two or more witnesses is required
to confirm your demonstration of these practical knowledge and skills. These witnesses would
usually be your current or recent supervisors, or your assessor. The assessment tasks are based on a simulated workplace – Bounce Fitness.
Instructions are given for each task. If you have questions, or unclear how to proceed, consult with
your assessor.
BSBLDR523 Lead and manage effective workplace relationships – Student Pack
Version 1.0
Dev: 12/2021
Developed by: Precision Group
Review: Dec 2022
Acacia Institute
Page 4
of 127
Steps for Learners
Your Learner Assessment Pack:
1.
Upon receiving your Learner Assessment Pack, discuss with your assessor the expectations
and requirements of this assessment. You may also need to supply contact details of one or two
work referees who can confirm your skills in the industry. Discuss with your assessor if you intend to undertake the practical assessment tasks based
on your employing organisation, in a simulated business, or in a mix of both.
2.
Your Learner Assessment Pack is where you will get the task information. Complete each
task as instructed using either your own workplace, or using a simulated business, as discussed with
your assessor.
3.
After you complete your assessment, gather and submit your evidence documents as
detailed in the task(s) in the timeframe agreed with your assessor.
Your assessor will advise you if there are any further steps for you to take to satisfactorily
complete this assessment.
BSBLDR523 Lead and manage effective workplace relationships – Student Pack
Version 1.0
Dev: 12/2021
Developed by: Precision Group
Review: Dec 2022
Acacia Institute
Page 5
of 127
Resources Required for Assessment
To complete the Practical Assessment projects, you will require access to:
Computer with internet and email access and a working web browser
Installed software: MS Word, Adobe Acrobat Reader
A workplace that will allow you access to:
o
Workplace documentation, including:
Organisational policy and procedures:
-
At least two related to workplace collaboration
Policies and procedures related to workplace collaboration would set
the necessary processes that should be following during events of
workplace collaboration between various employees.
-
At least two related to conflict management
-
At least one related to task issue management
At least one organisational policy for each of the following:
-
Diversity
-
Ethical Conduct
o
People, including:
At least two team members
At least two other employees – each employee must be in conflict with
each team member
o
Opportunity for your team to undertake a task during this period of assessment
The following documents relevant to workplace relationships:
o
Legislation
These include, but are not limited to, the following:
Equal Employment Opportunity (Commonwealth Authorities) Act 1987
Racial Discrimination Act 1975
o
Regulation These include, but are not limited to, the following:
Fair Work Regulations 2009
Work Health and Safety Regulations 2011
BSBLDR523 Lead and manage effective workplace relationships – Student Pack
Version 1.0
Dev: 12/2021
Developed by: Precision Group
Review: Dec 2022
Acacia Institute
Page 6
of 127
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Leadership Training in "Job Simulations"
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