I decided to do my research at Lowe’s Home and Improvement. Lowe’s Home and Improvement is a hardware store that sales everything from your basic household appliances to minor cleaning supplies. Lowe’s believes that in order to maintain great customer service they feel that they must follow these simple rules: Provide customers with environmentally-responsible products, packaging and services at everyday low prices, educate and engage employees, customers and others on the importance of conserving resources, reducing waste and recycling, review and communicate progress made toward achieving established goals and objectives, and to engage on public policy issues related to sustainability. In this report I will discuss how I observed two …show more content…
She made sure to explain to him how she got the solution for the color she needed and once she got the formula she showed it to him and then took him down the aisle with her and showed him the exact paints that were needed in order to create the color that he wanted. She made sure to maintain eye contact and professionalism while dealing with him. As she was working with him another customer arrived at the paint counter and she greeted that person and immediately notified them that she would be over to help them as soon as she was done with her current customer. As soon as she finished up with her first customer she kept her word and went right over to the customer that arrived as she was finishing up the first customer. This second customer was a Caucasian male, who looked to be 50+ and he spoke English as well. This particular customer wanted to correct some paint that he had mixed the day before. She asked the customer what was the exact color he was looking for and he showed her a picture that he had. She received the picture from him and stated that she was going to go over and try to see if she could get the correct formula for the color he needed. He asked her what could be done if she was not able to correct the already made color that he has received that day before
Many firms are learning that being environmentally friendly and sustainable has numerous benefits. (O.C Ferrell, Fraedrich, Ferrell, 2015). This could enable them to increase goodwill from various stakeholders and also save money in the long term. This will mean that they are being more efficient and less wasteful of resources, which will enable them to be more competitive by satisfying stakeholders. The CEO of
The environment is among some of the top issues to be looked upon by the human population in the world today. Sustainability is a word often times used when speaking of this subject. This is a concept represented in the articles “Sustainability” by Christian R. Weisser and “Attention Whole Foods Shoppers” by Robert Paarlberg. Each author addresses the issue in different ways; one giving examples of this issue and the other clearly defining it. Each author is writing to spread awareness of this issue. As overlapping topics, each article has similarities and differences to the other.
The contemporary period is usually thought to have started around the 1940’s, after the end of World War Two. The experience of WWII changed the way that people around the globe live and think as many had begun to lead prosperous lives however the contemporary stories of the time would attempt to highlight the harsh realities that lied under the surface and were are still apparent in everyday life. An example of a contemporary author that writes about the luxuries of life while simultaneously relating his common experiences to the horrific tragedies of war was in Brian Turner’s “At Lowes Home Improvement Center.” Contemporary writing usually takes place in a realistic setting in the same time frame that the author is writing in such as in
In 2004 The Home Depot’s (THD) Eco Options program began in their Canadian locations and on Earth day of 2007 in the United States. The program was created to create environmentally friendly products to consumers that would support the environment while helping consumers save money on their monthly energy bills. The programs successful audience is a combination of two groups. The first group is involved in supporting the environment while living an ecofriendly lifestyle while the other group is mostly concerned about the money saving aspect of using the products. In contrast, there is a broad audience that THD EO’s program is not successfully reaching which is made up of mainstream consumers who care about the environment but don’t bother to inconvenience themselves with adjusting to using ecofriendly options. Consumers of the programs are middle aged people who are in the market for appliances. They need home improvement needs and appliances.
ROA is considered the best overall indicator of the efficiency of assets used in a company. Home Depot and Lowe’s ROA ratio both moved down due to the downturn in the industry but Home Depot was able to improve 2010.
The Lowe's Home Improvement store located in eastern Scioto County is located at 7915 Ohio River Road in Wheelersburg; telephone number (740) 574-6200. It is the largest home improvement store in Scioto County. Lowe's is a huge store, selling lumber, hardware, paint, wallpaper, cabinets, carpet, appliances, plumbing, electrical, tools, lighting, lawn and gardening, grills, lawn tractors, windows, doors, molding, and ready made sheds. So basically if you are looking to fix or repair your home, you need to make a run to Lowe's. Lowe's can be pricey, so if extreme budget watching is called for, be sure to check with other sources, like salvage yards, or personal sales from the newspaper classified ads or even internet message boards. But if
Target CSR practice is based on four key areas: inspiring wellness; fostering sustainability; championing inclusion; and investing in communities (Target Corporate). In a nutshell, this paper will focus more on how Target has fostered sustainability. Target has been working to improve environmental and social impact through its product design and development, operations and manufacturing for decades. It is notable that 76 percent of Target locations are certified as Energy Star. In 2015, the company minimized its water consumption by 17.1 percent per square foot. However, Target was not able to accomplish minimize greenhouse gas emission by 49 percent per million dollars of retail transactions. It managed to minimize only 47.6 percent. At
In 2005, “Wal-Mart took a leading role in disaster relief, contributing $18 million and 2,450 truckloads of supplies to victims of hurricanes Katrina and Rita”. In addition, Wal-Mart strongly believes in supporting our service members and veterans. Along with Wal-Mart’s charitable contributions, it has “made a major commitment to environmental sustainability, announcing goals to create zero waste, use only renewable energy and sell products that sustain people and the environment” (Wal-Mart, 2015). Even though this retail giant exceeds its competitors in profits and revenues and, is a very charitable organization, it still faces many
I walked through the doors of Lowe’s Home Improvement Store on a rainy afternoon to come in for a job interview. I prepared myself for questions they could ask during the interview, and I answered all of them without a problem. Heather, the interviewer, turned from her computer screen and asked me, “when can you start work?” I said, “I can begin next week.” “You will be shadowing Brad” she replied. He was a store associate in the lawn and garden department who had worked at Lowe’s for eight months. I came in a week later to find Brad with a customer. They were talking about a brand of a chainsaw I had never heard of before called a Husqvarna and using terminology that sounded foreign to me. I stood in a daze while I waited for Brad to finish up with the customer.
Companies today are heavily influenced by the demands of customers and stakeholders. Corporate social responsibility (CSR) refers to the social and environmental responsibility policies and practices developed by an organization to increase its positive influence and reduce its negative activity towards society (Parks, 2008). The business approach and corporate philosophy of an organization is easily altered due to economic pressures, technological improvement and stakeholder needs and demands. "Going green" or being eco-friendly is one such demand. Environmental and sustainability concerns originate most often from governments, consumer activists, and the general public (Schlosser, 2008). Thus, organizations must implement sustainability into daily practices. In addition, sustainability alters the nature of competition and drives companies to think differently about products, processes, and technologies (Parks, 2008).
Cornelissen, G., Pandelaere, M., Luk, W., & DeWitte, S., (2008, February). Positive Cueing: Promoting Sustainable Consumer Behavior by Cueing Common Environmental Behaviors as Environmental. International Journal of Re
“The four Ps can contribute to a company’s positioning as focused on sustainability. If a product or service is competitive in terms of price, then a sustainability focus on product attributes, place, or promotion can give that product or service an advantage, particularly among those consumers most interested in sustainability, such as super or middle green consumers. Sustainable marketing often requires creativity in marketing different than with traditional products, but at its core is truthful about the ecological and social impacts of products and services. The consumers that will be most attracted to sustainable products and services will also tend to be the most scrutinizing about ecological and social impacts and most interested in the truth and transparency.”( Marketing Focus on the Triple Bottom Line: People, Planet, and Profit. N.p., n.d. Web. 18 Apr.
For instance, it has turned into a pioneer in introducing sustainable power sources in a considerable lot of its stores everywhere throughout the world including sun based, wind biodiesel, and energy unit establishments; it works with The Sustainability Consortium to build up a supportability file to quantify the maintainability of its items and procedures; and it has been fruitful in changing over utilized cooking oil into biodiesel, cleanser, and supplements for steers nourish and fertilizing the soil more than 1,900 tons amounts of natural waste. The organization has additionally been trying reusing strategies, which has brought about twofold the measure of cardboard being reused. The Environmental Protection Agency's Green Power Partnership Program has positioned Walmart the second biggest buyer of green power among its U.S. retail contenders and third biggest buyer in the Fortune 500. Walmart also strives to be environmentally responsible, for example, it made plans to introduce LED lights and utilizing sunlight when conceivable, turning off lights and other power sources when not being used, and supplanting its open coolers with optional circle refrigeration frameworks. Walmart has begun a morals instruction program that advances respectability as an ordinary conduct by building a universally reliable morals instruction encounter for partners and incorporating morals content into existing practical zone preparing.
He greeted every customer with a big smile and “How can I help you?”. Working in customer service I know that this behavior is almost required but they way he said it felt very genuine. He was happy to answer everyone questions and give them all the samples they wanted until they were happy. It was almost my turn when I realized that the man was beginning to get frustrated with the lady he was helping. The Lady has short chocolate brown hair with a streak of blond running down the side. The wore a blue denim jacket, with a black shirt on underneath. White pants on and was wearing very large sunglasses despite being indoors. She was arguing with the man about prices, and no matter how much he explained that he didn’t not have control of that she would not stop complaining. The man kept his cool and they lady finally got herself together, payed for the items, and stormed by me out of the store. Finally I was the last customer in the
Sustainability has become a great topic of interest in many arenas. Particularly, leading organizations are recognizing sustainability needs to be an essential aspect of their long term strategies. With this recognition, better business practices are being sought by investors as well as sustainability is becoming a driving force for better efficiencies and innovation. Two organizations, Wal-Mart and Starbucks, have both took on sustainability as long term initiatives to address their customer needs and affect how their suppliers operate.