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Bowman Strategy

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1.0 Introduction Strategy is a long term directions for companies. Bennett (1996, cited by Cousins 2000) describes strategy as: “The word strategy is used to describe the direction that the organisation chooses to follow in order to fulfil its mission”. Today, strategies are vital for businesses, in many cases it helps to achieve a competitive advantage. Increasing competition in most sectors and technological development has led to accelerated changes in the global economy. In order to meet the market needs, strategies encourage and enable the adaptation of companies in a changing environment (Tribe, 2010). The aim of the report is to conduct a research on Bowman 's Strategy Clock which will demonstrate a rational, reflective and …show more content…

Figure 4: Customers’ expectations Source: Cook (2008: 17) However the drawbacks of these two positions are that the only way to succeed here is through cost effectively selling quantity, and by constantly attracting new clients. These businesses will not be winning any customer loyalty contests, but they may be able to sustain themselves as long as they stay one step ahead of the consumer (Mindtools, 2012) 2.2.2 Differentiation Strategies From number 3 through number 5 (hybrid, differentiation and focused differentiation) are companies that are offering a customised product or service. The service or product is designed separately for each individual customer, and therefore customers are prepared to pay a price premium for that. The examples given is British Airways whose goal is to present better-quality service to its customers, stakeholders and employees alike (British Airways, 2010). A lot of companies in hospitality industry (such as 3 to 5 star hotels) would not try to compete on price; they would try to position themselves near position 4 or 5 on the model by offering something better, or improve a service. However in order to choose focused differentiation as strategy, businesses need to have a strong branding to make sure their customers are willing to pay a higher price

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