Hello Kathey, Thank you for allowing me the opportunity to address your BBB complaint today. I understand you have an issue with the JAMES AVERY 925 STERLING SILVER RETIRED CHRIST'S LOVE PENDANT HEART CROSS. I understand that this has been a frustrating experience for you, and appreciate your patience. After reviewing your concern, I understand you did not get your item. As a buyer, I can understand how upsetting this situation can be. This is definitely not a situation we ever want our buyers to encounter and I apologize this has happened to you. While we do offer an eBay Money Back Guarantee protection to all out buyers, there are still limits to the type of the protection and how it will protect you. If you claim you have not received
It comes with a 60 day money back guarantee if the program does not work for you 60 days after purchase
asked me my name and address-inside ofthe a week I got a package from Croirier’s with a new
I hope to have the option for a refund or exchange. My order number is B78468156. To resolve this problem, I would simply like my money refunded back on my card and I’ll mail the products back in. I have ordered twice from you in the past and have had no problems with the merchandise. I understand that everyone’s skin is different, but I don’t
Sadly, I am unable to access the account that your order was placed on, please provide me with one of the following:
I am extremely dissatisfied with your service because 1. - The order did not arrive until the 2nd of October. 2. - Upon inspection of my purchase, I was very disappointed to discover that not only was the color of my dress (neon orange instead of black) incorrect, but so was the size (large instead of small). I am attaching a copy of the order confirmation number as well as my receipt.
Since you did not received the order in the expected timeframe, I have issued a refund to your original method of payment in the amount of $20.95. Please note it may take 3-5 business days to process and
I am sorry for any inconvenience you may have experienced. Unfortunately, there weren't enough quantities of the item you ordered. Since the Long-Sleeve V-Neck Floral Tee was canceled and will not be shipped, you were not charged for it.
Luckily the outcome of this situation was a favorable outcome for both the customer and me involved. The Customer agreed that store credit was the best possible option for her. Since getting her money back was not an option without the original receipt. Not to mention store credit never expires and can be redeemed when the customer choices in the future. And the customer was not pleased with the product so was not willing to exchange for a product that worked properly and efficiently. Therefore, the customer went with store credit to get
When both orders has been placed successfully, payment has been captured by the system. No worry as the payment was already processed, we will refund the amount of $114.42 within the next business day. I can confirm that we have passed your refund details to our Finance team to complete the transaction. Please allow an additional 3-5 business days for it to reflect back into your
I understand that you are asking if you will be reimbursed for the missing items from the shipment FBA3Z1ZKZB.
Great Western Bank paid the invoice in full on the order completion to avail 2% discount. The Bank did check the invoice but did not pay attention on the shipping details since they assumed that Data
Thanks for reaching out and bringing this to our attention. Sorry to hear that you had waited so long for the order with this delivery. I know how important that you are fairly compensated, No worries, I can definitely help you with this.
Chief Complaint: Patient complaint of severe right sided head pain for the last 24 hours.
I regret to inform you that we cannot meet the timetable agreed upon for the shipment of your order, it might be placed for a month later. We hurry with work to get it done in time, but our working line will be delayed because our supplier of raw material cannot ship on time and we also lack off some kind of materials to finish the last producing chain. Hence we must to wait them and we were try to find another resource to catch up with the rate of progress. I accept full responsibility for this misunderstanding, please accept my
eBay needs to focus on several issues to become more competitive. One issue is the fact that their competitors, like Amazon, make website purchases less difficult. On Amazon a customer can make a quick buy instead of having to bid on an item, wait for the auction to end, and then see if they won the auction. Another issue for eBay is the customer’s perception that scams are more likely on their site since purchases involve individuals and not companies. Even though eBay has the buyer protection plan to counter this idea, some customers might still shy away because they do not want to take a chance of having to go through the dispute resolution process in case it is a scam. When looking at Amazon’s return policy, they back their buyers 100%. If the buyer is not satisfied with the product or it doesn’t match the description that was on the website, Amazon will give the buyer a full refund. Looking at this from a buyer’s perspective, it makes purchasing more convenient to return a product as opposed to having to track down the buyer and trying to work out a resolution. I think that if eBay changes the protection policy and would