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Competitive Challenges Of Lufthansa

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2.1 The awareness of Star Alliance- how it is till now

2.1.1 Brand development
The creation of airline alliance in the 90’s was driven by new level of competitive awareness in the sky transportation field. There were many elements that influenced the decision of bounding airlines such as to gain the competitive advantages by code-sharing to make growth in market share. Many alliances were created back then, but later they consolidated and formed five big alliances that exist till today and one of those and the biggest one is Star Alliance. The airlines within the alliance that were under one network, still could maintain their own identities.
Despite the fact that Star Alliance was founded in 1997, the building of the started earlier in 1996 …show more content…

The first stages were really troublesome on many levels but in result it can only gotten better. Concerning the integration it was doubt that it would process flawlessly from the very start. As to look at the Lufthansa’s CEO, Thomas Sattelberger quotes, it can be clearly heard the frustration in his tone on the issue of the lounge access, but he assured that they are working on it. Underneath this problem shows how much has to offer and how strong is the alliance. On daily basis CEO’s do not tolerate major obstacles, in particular when advantage is taken of their firm. After all Lufthansa provided extra services in the lounge to all members of alliance without returned favor. This proves that any of the members would remove itself from the alliance when there is a problem because being in it is too …show more content…

Business model of Star Alliance is seem to be working properly with the large area of possibility to travel and using frequent flyer programs. The biggest issue is the loss in integration between the airlines or even absents of it. For the material and immaterial benefits integration must be wide spread not only visible in small groups.
To work more efficiently they should invest and make a centralized IT infrastructure for all of the systems. There were also too many cases where customer felt defrauded because of losing their baggage or being unable to enter the lounge. These examples show the failure of delivering services which were claimed by the alliance to be offered. That kind of inadequacy can cause a customer to breakdown and stop using the company’s services. Start Alliance is expected to bring seamless travel environment so it should unify their operations.
The focus on a value should also be taken care of. Every airline should be examine on how much value do they add to the alliance, because keeping a carrier just for the sake of having the largest number of members does not seem to be profitable. With the measuring of the worth of each airline it can be noticed which carrier fits and which would be better somewhere else. This should be done also in definitive way, because right now the added value can be seen, but it needs to be more precise. After all this would help to see clearly the benefits

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