Conrad Hilton: Background And History And Biography Of Hilton Hotels

Tourism is one of the most international industries. Globalisation is the gradual forging of links between groups and societies until they finally reach around the globe in several directions (Smith, D,2006). Globalization is one of the serious challenges facing managers today. It is critical to develop services that are able to satisfy a highly diverse customer base (Ueltschy et al., 2007) Now to keep up with the rising levels of globalization in the hotel industry, there’s a need to understand not only the positive, but also the negative impacts of globalisation. I’ll also talk about the growth and rise of one of the most respected brands in the hospitality industry - the Hilton Hotels. Throughout the evolution of this famous organization, the Hilton has

As we discussed in class, every business is faced with these issues and they are important to managers making strategic decisions. One of the first things learned about business is that if there is no demand for a good or service, the firm that provides it will not continue to exist. Over time the hotel industry has continued to change with market conditions and make itself attractive to business

Hilton Hotels is one of the biggest players in the US lodging industry. It contributes to about 9% of the total rooms in US lodging market. It has presence in over 78 countries with more than 2500 hotels. Lodging industry is highly capital intensive industry, so to reduce capital expenditure Hilton Hotels opted for self-owned Hotels as well as franchising model with the real estate owners. One of the key features of lodging industry is low switching costs for customers. There is very little margin to differentiate from the major competitors in the industry which include Marriott international, IHG, Accor etc.

Hilton Hotel is founded by Conrad Hilton, they started their operation since 1919 and since then, they become one of the well-respected premier hospitality organizations with diverse employees worldwide. Currently, they have more than 4,600 owned and franchised hotels and resort chain in 100 countries. It has more than 200,000 rooms to accommodate guests from different parts of the world. It has more than 400,000 employees and team members to answers the needs of their guests (Hiltonhotelworldwide.com, 2016). In most of their branches their organizational structure is simple, with managers and supervisors from a different department, including admin, marketing, finance, human resource, concierge, food and beverages, housekeeping and etc.

Organizations incorporate strategic plans to effectively execute goals. The fundamentals of strategic planning entail elements such as, researching, analyzing, implementing, and evaluating. Jay Pritzker founded Hyatt Hotel Corporation in 1957. Hyatt

This team will support all of HHC's core businesses and work closely with hotel ownership and management groups to achieve its stated goals.

The main objective of the company is not only to attract but also to retain staff who are interested to work in the hotel business for the five-star level of high service, taking into account the wishes of clients, and which offers an innovative, dynamic environment and reflects the culture of the local country. To achieve this, Hyatt strives to be a company listening to well-informed and concerned people. Hyatt provides plenty of opportunities at all levels for their employees, which are accompanied by numerous development

Hilton Hotels Corporation – Hilton was founded in 1946 and headquartered in Beverly Hills, California. It has 2,838 hotels worldwide under the brands Conrad, Doubletree, Embassy Suites etc. HTL operates upscale full-service and limited service hotels in urban, airport, resort and suburban locations. It ranks third in the number of employees (105,000) and revenues ($8.6 billion) but second in net income of $552 million.

The business traveler market is one third of Hilton’s overall guests. The Hilton brand was controlled by two unrelated programs, Hilton Hotels Corporation (HHC) stationed in Beverley Hills California, and Hilton International (HIC) established in London, England. In 1997, the two corporations unified to Hilton Worldwide. By merging into one, the companies

Hilton Hotels is one of the biggest players in the hospitality industry with over 2900 (as of September 2007) hotels worldwide consisting of numerous brands and products. The hospitality industry is service centered and highly competitive. The challenge for Hilton is to create and deliver value better than its competitors. Hilton understand that it is important to improve customer experience and build strong relationships with the customers. Hilton Hotels adopted a Customer Really Matter (CRM) strategy out of necessity to cater for

1. Why might Bollenbach have opened his bidding for ITT at $55 per share? What was his likely strategy?

The core nature of Tourism and Hospitality industry lies at the flexibility in the management of international element throughout its business. In this context of today business environment, the harsh competition witnessed in this industry has critically pointed out the importance of having managers that possess wide understanding and vision into the aspect of motivating the workforce coming from different backgrounds. This report aims to take an in-depth analysis into the cross-cultural leadership presented in the case of Hilton International to grasp a sense of the huge impact that effective communication of the organizational values can have on an international workforce. Hilton International – the giant player in the Hospitality world, has soared to spread its influence all over the world with a system of more than 380 hotels in up to 66 countries, serving an average of 8 million guests annually by more than 80,000 employees from different cultures (Datamonitor, 2004). The report will analyze this versatile characteristics present in the company in two distinctive aspects: personnel recruitment and corporate cultures in an international context

Hilton Hotels and resorts is a large and prominent group of famous hotel chains with branches all over the world. The parent company is called the Hilton Worldwide. Conrad Hilton founded the business in 1919. The first hotel he established was the Mobley in Texas. The chain boasts of several luxurious hotels and resorts. The standing of the corporation as at 2012 was about 3900 hotels having over 642, 000 rooms in total. These hotels are located in 91 countries over six continents in the world. A private firm, Blackstone Group, owns Hilton Worldwide. The headquarters of Hilton Worldwide are in Virginia where they relocated in 2009 from Texas their initial locality. The location of these hotels

Another reason that Hilton Worldwide should implement this expansion strategy to Thailand is that it aligns with Hilton Worldwide’s values. Hilton Worldwide’s mission statement is “to be the most hospitable company in the world - creating heartfelt experiences for Guest, meaningful opportunities for Team Members, high value for Owners and a positive impact in our Communities.” Hilton Worldwide’s vision statement is “to fill the earth with the light and warmth of hospitality- by delivering exceptional experiences - every hotel, every guest, every time.” (Hilton Worldwide). A commonality between both statements is the mention of the words “earth” and “world” which means Hilton Worldwide seeks to have a strong international company, yet only 20% of their hotels & resorts are located outside the United States. Expanding to Thailand will allow Hilton Worldwide to meet both their mission and vision statements.

The organization has explicitly kept this advantageous environment over other organizations by improving its service capacity. Additionally, the organization ensures that it stays ahead of its rivals by engaging in research and development that focuses on luxury products and markets analysis. The Ritz-Carlton hotel uses data from its research to predict the future of the industry; therefore able to dictate what and how the market will trend in the foreseeable future. Another factor that keeps the organization’s advantage over its rivals is that while rivals tend to become a hotel brand in the industry, Ritz-Carlton has rather position itself to be a leader and lifestyle brand that constantly develop new properties and ensure that customers live the culture of the hotel. The final factor that has kept the advantage of the organization intact is the culture of trust that exists between the management and employees. The leadership of the hotel lives and communicates the organization’s value to its employees who in turn satisfy customers in a way that they often anticipate a return visit. These are some of the reasons that the Ritz-Carlton hotel continued advantageous environment over its rivals has persisted in the hotel and resort industry (Reiss,