CIBC Financial Service Representative Planning Training Form Name: Zana Devic Job ID: 3078 Financial Service Representative (FSR) Learning Needs: An FSR needs to be knowledgeable on CIBC’s product lineup and the associated regulatory guidelines. An FSR is required to proactively contact clients through assigned leads as well as answer the main banking center line. An FSR needs to be able to run effective client meetings by making recommendations and linking them back to the client 's goals/needs. In conjunction with CIBC’s online planning tools and with this suggesting complementary solutions. Learning Objectives: The FSR will make sure that they have a strong working knowledge on CIBC’s Personal/Business Deposit Accounts, Unsecured and Secured Credit products, investments, Insurance and all corporate mandatory regulations that correspond. This will enable you to gain confidence on your expected capabilities. The FSR will make sure that they have strong verbal communication skills in order to quickly establish a meaningful rapport with each client in order to gain the trust to meet for a scheduled appointment. They will also be expected to answer the Banking Center main line and turn inbound service calls into meetings. The FSR is expected when leading meetings to use open-ended questions and complete the life goals/Net Worth online tools with each client. This is implemented in order to understand clients short term and long term goals as well as being able
'....place rather more emphasis on the early tasks of clarifying clients' needs and identifying best how to proceed.' (Kidd, 2006, P.89)
Product knowledge – This is the foundation of cross servicing. Know what products and services the credit union offers,
This handbook is intended for the staff members to gain an understanding of A Child?s Paradise family center policy, practices, and standards. A print copy
1. Demonstrated ability to manage the delivery of a specialist financial services programme and associated funds within a region.
We look closer at the clients targets and goals for work in and around the world. In addition to designs we identify business proposals and serve accordingly for maximum reaches and likes. These increase with time and consistency.
Financial Advisors within the credit union environment have a unique situation. This section details items Advisors need to know, understand and utilize when in the credit union environment. Several important guidelines must be followed:
The Office of the Superintendent of Financial Institutions (OFSI) regulates the Canadian banks; the regulation is in accordance with the Bank Act of 1992 and is regularly updated to find ways to protect the banking system from falling (Lynch, 2010). The top six Canadian banks are tightly linked, and equipped to consolidate if one bank should fall (Lynch,
Overall, my SFBT session with Jim and his wife went well, and I felt better about my ability to implement SFBT techniques during an intake assessment. Although I was initially nervous, I have learned that SFBT techniques can be implemented into a single-session intake assessment. Although I did not meet the four components which Kim (2014) states can be incorporated into the first SFBT session, I did implement: an opening question, positive regard for client, a scaling question, questions geared towards helping the client think about their goal, and compliments. So, I have also learned that an SFBT session does not have to follow a specific outline to be successful.
The advisers of my audience are the Director and Associate Director Christine Dowhan-Bailey and Mary Sissen. They are responsible for Code of Conduct to provide guidance and direction to the Directors of Credit Union ONE regarding their legal, ethical, and fiduciary responsibilities. They may have questions like: Where do you buy the supplies? Which independent contractor do you hire? What risk is
The reasons why the regulatory framework is exists is to describe the Financial Services Commission of Ontario (FSCO), how the FSCO fulfills its mandate by achieving regulatory outcomes, FSCO’s core regulatory activities and the principles that FSCO follows when conducting regulatory activities. In the financial services that FSCO regulates, expectations are one of the things that play a very important role. All the customers expected to be treated nicely, fairly and their money from the future pension must be secured. They expect more financial products and more services that should meet the public’s needs from FSCO. The regulatory framework will do its job by summarize the expectations of FSCO from businesses or some individuals that work
CIBC’s Wealth Management sector provides clients who have money to invest with investment and advisory solutions from a team of almost 1500 employee’s throughout Canada. There Strategic Priorities include attracting new clients and deepening relationships with existing clients, seek new clients to source investments, and chase new investments and acquisitions (CIBC).
The client will also gain this understanding of themselves through using the forms and they can help
They offer their clients high quality and competitive product pricing as well as great services. They are also field and client driven by the financial institution’s size, strength, time management that helps them
As part of our initial consultation it is important to gain relevant knowledge about the client including the reason they seek help, what they want to achieve by attending the sessions and understanding the best way forward through gathering the right information from the client.