ISO Regulations On Stakeholders

ISO 9001 is built upon 8 fundamental principles of Quality Management which include a few of its many requirements.

19.   Firms that wish to do business with the European Community can benefit from having a quality management system that needs ISO 9000 standards TRUE

It is designed to help businesses remain commercially successful without overlooking environmental responsibilities. It can also help you to grow while reducing the environmental impact of this growth. An ISO 14001 system provides the framework to allow you to meet increasingly high customer expectations of corporate responsibility as well as legal or regulatory requirements.

I remember back 20 years ago when the ISO 900x standards were pushed heavily in Eastern Europe 's manufacturing economy, it was like reminiscent of a bank robbery during daylight. Consulting certification companies were making tons of money and in return were giving their clients a right to put label called ISO 900x. Around that time I was working as a mechanical designer in a leading manufacturing factory and one day I witnessed an extremely interesting conversation between part time 75 year young engineer and the head of the ISO certification group that was converting our company into ISO 9000 certified. I happened during informal 15 min break, when out of the blue, the engineer simply confronted the entire certification process and called that we have been conned. He challenged the certification group to present a standard that we may need and do not have. On every given example, he was able quickly to point existing standard and the published reference as in a number of cases he went back as 60 years to find the needed reference. In the end, he was able to build a strong case. Eventually, the head of the certification group concluded: " You know it, I know it, the rest of people do not. Let 's keep it that way".

The Swiss-based International Organization for Standardization (ISO) is the world's largest developer of International Standards. These standards provide specifications for products, services and practices, regardless of type of industry. They are designed to make global trade more efficient and effective by providing common language and criteria. Founded in 1947, the ISO has published more than 19,000 International Standards for nearly every aspect of business and technology ("About ISO," n.d.)

ISO 9000 certification is one of the most widespread recognize and awarded quality certification in the world. To be certified ISO 9000 a company must show that they have a quality system and procedures that are being followed. Having such a quality certification give the company advertising benefits and their purchaser save money and time as there is no need to quality tests them. For example Hotel chain Ritz- Carlton it was more meaningful for them to have a perfect individual service, proving such by obtaining the Malcolm Baldridge Quality Award than the quality of food they offer. However quality is not achieved for a life time, it has to be maintain and is not only the responsibility of the managers but of the whole company. Therefore Empowerment is crucial. Empowerment is the giving of more power, leading to more autonomy. Everybody in the company need to be empowered to know, describe, measure, improve the process and make it reliable. Salegna and Fazel (2000) identified the lack of real employee empowerment as being an obstacle to TQM systems. Processes are own by the worker, who is working by following these processes, not knowing them and understand them it would be difficult for them to deliver quality. The Japanese companies, from which the TQM system was made, has turn out to be successful as their companies are build with a culture of quality. Approximately 40 years back products from

SO 31000:2009 explains the general guidelines and rules on risk management. These guidelines are used by associations, companies, organisations, private, communities, public and groups or individuals. Hence, ISO 31000:2009 does not limit to any particular industry.

The pressure for organizations to become ISO 9000 certified is absolutely increasing, to the fact the corporate customers are requesting ISO 9000 certification to ensure that suppliers are paying adequate attention to quality (“ISO 9000”, p.1). Aspects of the control function of management that mostly benefit from ISO 9000 are plentiful. In my opinion, being that the ISO 9000 requires a management that is committed, involved, focused and responsive benefits the control functions of management in many categories (Dedhia, p.1). With a management that is involved in everyday operations, setting standards is a must, standards of what should be done and the efficiency of the organization. Management who is committed and responsive in an organization measure performances and corrects deviations to continue the success of the organization,

ISO9000: ISO9000 series are the international standards that construction companies and organizations use to normalize project and ensure the stakeholder and customers’ needs would be consistently satisfied. It includes 8 principles to conduct companies with customers, which are

Many organisations across the world claim that certain quality programs, such as the ISO 9001, improve management practices whilst also improving workers safety and elimination of hazardous practices5.

Organizations both large and small understand that perfection is a dream, but the pursuit of perfection is what drives efficiencies, process improvements, talent development and more, which should result in increased revenues and bottom line profits. In addition, organizations that manufacture goods and services are always concerned with the quality of the goods and the strategies involved for continued improvements. Heizer and Render (2014) stated that improvements in quality are synonymous with increased sales, reduced costs, and increased overall profitability and that quality falls into three categories, user based, and manufacturing based, and product based. The quality of a product will directly influence an organizations reputation, liability, and global implications. For all these reasons, ISO 9000 international quality standards were developed. Organizations looking to introduce ISO 9000 must understand that the program is only as successful as the belief and hard work that is put into it from the employees. In this paper, I will introduce ISO 9000 and explain exactly what this quality management system does. Additionally, I will present the benefits of ISO 9000 and what conditions must be in place for an organization to be successful. Finally, I will discuss the challenges organizations face if the employees are not fully committed to the implementation of ISO 9000 standards.

The International Standards Organization (ISO) produces guidelines for organizations to use as a quality management tool. ISO functions as an independent organization with no governmental ties, allowing themselves to create guidelines that are not catered more specifically to one country than another. One hundred and sixty-two national standards bodies make up its membership and they help supply experts who will share knowledge and develop international standards. These voluntary, market-relevant, and consensus-based standards are produced as a result of the identification of a global need and are compiled through the work of international experts working in conjunction with one another.

What is ISO 9001? ISO 9001 is an international standard that focus on the requirements for a quality management system. Companies in different countries use this system as it proves the capability to consistently provide products and services that meet customer and requirements that they want. The first signs of ISO (International Organization for Standardization) 9001 was back in 1987, this was the birth time when the quality management standard system (ISO 9001) began after ISO 9000 was seen to be “…as too formal, too static and somehow bureaucratic. (Langhammer, 2008)” ISO 9001 purpose was to implement a quality management system that ISO 9000 did not provide. In today’s time, ISO 9001 is better-rounded for sectors and industries all

ISO 9001 is a Quality management standard which is recognised internationally and used by organizations worldwide. It can be used by business of all sizes, it provides an effective quality management system. It was first published in 1987 (updated 1994, 2000, 2008). The latest version was published in 2015. This replaces all the previous editions. (Praxiom Group 2014)

There are four critical sections in the standard package ISO 9001, that a business owner should pay great details to: