Integrated Case Study: Bandon Group, Inc.
William A. Lee
CIS 511: Enterprise Resource Planning
Dr. Stephen Huber
October 17, 2012
1 - Purpose and Scope of the Study
The Bandon Group intends to have an information system study conducted to determine how they can best use Information Technology (IT) to meet the overall mission, goals and objectives of the organization over the next 3-5 years. The purpose of a Management Information System is to collect, store and process business information and to deliver it to decision makers in a format they can use.
Information systems have gone through many changes. Experts currently refer to the current era as the “Customer-Focused Era” of modern computing (Petter & Mclean, 2012).
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Finally, the group invested heavily in 1994 in Office Machines Dealership (OMD) a commercial systems designed to support the administrative information system at Bandon Group. This system is dated and a solution is required to overcome the current limitations of the system and allow for the seamless flow of information in and out of the system.
The leaders and managers at Bandon Group have articulated a clear business direction for the organization. The consulting group must put into place clear solutions to address the growing problems.
3 - Identify Key Information Needs and Measures
Information needs should be the driving force behind information systems. An information need is a business’s requirement to capture a specific piece of information or set of information points to meet a business necessity.
The ability to manage information plays a critical role in developing a firm’s capabilities in customer relationship management, process management and performance management (Mithas, 2011).
The Bandon Group has identified several specific sets of information needs. First they must have the ability to analyze existing customer accounts for profitability. The have a need to understand which account they are making money off of and which account represent high volume profits. Second, they must have an effective sales prospecting system. The ability to measure the
Meeting information requirements of management is a key focus for many organizations. Companies are constantly looking for ways to improve how they manage information. Information is essential for any decision making process and day-to-day operation. Therefore, it is important that information is managed and disseminated properly throughout the organization. Management use information to establish policy and strategic planning.
Martinrea International Inc. (TSX:MRE) is a Canadian manufacturing company servicing customers around the world, primarily in the automotive sector. Founded in 2001, Martinrea has grown rapidly through both acquisition and organic growth, and currently employs over 14,000 people in 44 plants across North America, South America, Europe, and Asia. The Vaughan, Ontario-based company has four sectors in its corporate structure, which include aluminum, fluids, metallics and modules. Martinrea’s four core sectors service mainly the automotive industry. However, the company has also begun to seek a broader cross-section of clientele, investing in lower volume assembly line parts such as buses, recreational vehicles, air conditioning, military, and farm appliances.
Deciding which information system is the best for the organization can be difficult, but by taking the time to thoroughly research the system, the organization can be certain the new program will help the organization succeed.
Colson, Inc. is a successful company with eight shareholders, six of which are individuals and two which are family limited partnerships. None of these shareholders are related and only one of them currently works for the company. The shareholders have become frustrated with the double taxation imposed upon them by the company’s C corporation status and would like to explore the potential of converting to a pass-through entity such as an S corporation or LLC. They have asked our firm to advise them on this possibility.
Miller Incorporated is a data collection and analysis company that was started roughly 2 years ago. The company has enjoyed steady growth as a result of its innovative products and it currently has twenty employees. 4 are members of the information technology (IT) department, 7 are administrative personnel, 5 are support personnel and 2 are managerial staff. The company's innovative and appealing services include data collection through web analytics which is then combined with operational systems data. The company looks forward to continued growth which is expected to reach 60% over the next 18 months. The company has constantly looked for ways to leverage data collected and looks to ensure that the IT infrastructure is able to handle the expected growth. The purpose of this project plan is to present the detailed requirement of the organization as it looks forward to achieving this growth. It will also help to execute and control the expansion plan and facilitate communication among project stakeholders.
As technology is continously changing so is the amount of information produced as well. The way organizations store this information and how its accessible is crucial for the company. Managing such information can make the difference of the company survival and also to be able to stay abeast in its market. According to Lohrey, Jackie (2017) " Information is a critical business resource and like any other critical resource must be properly managed. Constantly evolving technology, however, is changing the way even very small businesses manage vital business information." Organizations have to become equipped with the essential resources available to increase efficiency and improve productivity. This will help the output of the company, cut cost,
The goal is to add value to current clients as well as prospects. In addition, the company wants to get busy families and business owners to agree to set appointment in order to meet with a financial service professional. Lastly, the company wants people to utilize its Information Systems.
By concentrating on its strengths, its fundamental clienteles, and the important standards they require, Information Management Chicago, Inc. (IMC) will upsurge sales progressively in its first three years, while also preserving the gross margin on sales, with an emphasis on cash administration and working capital. This business plan pilots the way. It refurbishes our vision and strategic emphasis: adding significance to our target market sections, and strengthening our ties with companies in our indigenous markets. It also offers the step-by-step plan for cultivating our sales, gross margin, and productivity.
The purpose of this report is to explain what “Management Information Systems” (MIS) is. This report will discuss how management information system helps different departments in an organization. The functions and advantages of using MIS will also be examined in this report.
Infogroup formerly known as infoUSA started back in 1972 located at Omaha, Nebraska; providing marketing data as mailing, telephone and email lists for companies to target their customers. During 42 years of its services, it has grown to be a leading provider for business and consumer data along with its innovative marketing solutions and products that helps its customer to increase their customer base. Currently it is headquartered in Papillion, Nebraska with 1900 employees around the globe servicing its customers from local businesses to Fortune 100 companies to increase their sales. Infogroup provides a full service multi-channel marketing solutions to target consumers and business by leveraging its “proprietary Data AxleTM of contextually real-time information on more than 235 million consumers and 25 million businesses” (www.infogroup.com, 2014). Being in the IT industry for over 40 years, Infogroup has predominantly aligning with the technologies that are evolving as well. It started with a
The merging of the customer data from sales and the call center interactions has created the more informed interactions with the customer (Petersen, 2004). The concept rang with the user organizations and mergers and acquisitions created a host of software that the vendors claimed to have an integrated set of capabilities that became known as customer relationship management (Petersen, 2004). Companies wanted to learn more about each and every individual customer and use the information to effectively take care of and manage their relationships, and yet increased customer satisfaction and profit.
The vision statement is very broad and does not exactly pinpoint what the steps are to complete the mission. The vision should be a road map to where the company in trying to head. Even though part of the vision is to keep more than half a billion people connected, due to their weaknesses Yahoo! is losing customers and at this time needs to remain competitive in their market to follow their vision. On the good side Yahoo! has services that provide value to the users. On the advertising part Yahoo! is still a leader because it did manage to build a global advertising network.
This report discusses the information we have obtained through an investigation of New Age Ltd.’s situation, regarding the company’s concern of their below par sales performance and their belief that the problems they are experiencing originate from an ill-equip information system. This report will pay particular attention to the system requirements of the current system that we, as a group, have identified, as well as the requirements gathers from its users. The report will comment on the observations that we have made during the investigation, the proposed system requirements that we have developed to improve New Age Ltd.’s situation and finally, the development process that system analysts would take to create a new information system.
Integrated business operations; This is the business in which a franchisee can sell his/her business to franchise according to his/her wish.It is a master franshise.
Today, customer information is easily accessible and updatable and this is far from the only organizational area that 's been transformed by computers. Product information, inventory, and descriptions for sales companies are uploaded to computers and placed into databases or on the internet for easy access by customers. Business accounts and invoices are also kept on computers so that a customer service representative is only a few clicks away from aiding clients.