Essay on Measuring Customer Satisfaction in Government Agencies

This results in companies complying to their employee's desires, simply to ensure their own success. GuideStar, one of the largest sources of information on nonprofit organizations, organized a research paper that gathered information from multiple studies about the correlation between employee satisfaction and customer satisfaction. It was concluded that there is a strong positive relationship between the two. To support the claim, the author of the document gave the example of “...a study at Sears Roebuck & Co. showed that a five-point improvement in employee attitudes led to a 1.3 rise in customer satisfaction which, in turn, generated a 0.5 increase in revenues” (2). These connections encourage the urgency of ensuring both satisfactions inside and outside the office

The Customer Satisfaction category allows the experts to look at the company’s design and delivery of products and services with a high level of customer satisfaction. The applicant will need to address how the company identifies market segments, the level of focus on the market segments, how product features and service are selected to best serve the market segments that were identified, how the company develops customer relationships, key factors in customer satisfaction and how the company obtains and utilizes customer feedback to improve performance.

| Satisfaction is a primary factor in this sector, but not as concerned with excellence in customer service as the commercial sector. Rather than selling products to make profit they offer services to the community. The quality of and access to an organisation is usually guided by working to customer service charters. Making sure the services offered are satisfactory and beneficial to the community at the right price must be balanced.

Ultimately, these regulations of the ACA have effectively solved many inefficiencies within the healthcare system. One of the biggest problems was the large amount of government spending due to Medicaid. However, the Accountable Care Organisation

The Affordable Care Act, also known as ACA or ObamaCare, is one of the largest and most polarizing cultural change efforts in recent history. While the ACA impacts all Americans in some way, many of the details surrounding the law itself are still being challenged or under review in some capacity. The Affordable Care Act includes many complex issues and moving parts but the failed initial launch of the online healthcare marketplace by the Obama Administration, in partnership with various agencies and external contractors, is an excellent of example of what can go wrong when trying to make sweeping change efforts.

Providing enhanced access to a better quality health care system is reliant upon the identification and modification of various barriers, which must be addressed. Complex health care systems and politics generate barriers to the delivery of high-quality access to care through knowledge deficits. Consumers are tasked with understanding what services are needed as well as their abilities comprehend their diagnoses are challenged. They must also over come barriers to communication to converse effectively with caregivers. Most importantly, they must understand their role in the process as patients and citizens when accessing health care services. (Ricketts, 2013) Comprehensive provisions built into the ACA help to energize endeavors aimed towards developing ways to ensured enhancements to the quality and access to health care provided in North Carolina. Accountable care organizations (ACO) were

Since the passage of the Affordable Care Act (ACA), consumers are utilizing different resources to gain more knowledge about healthcare choices. While many consumers survey websites from healthcare organizations, they also viewed websites from quality agencies and medical information sites generated by their favorite search engine. These websites provide information on medical concerns that influence the choices that consumers make regarding healthcare. By using quality agency websites, consumers can acquire essential information on healthcare organizations and providers in order to make educated decisions about the quality care they receive.

There were multiple technical problems with the Affordable Care Act website (known as Healthcare.gov). In order for people to purchase their health insurance, and understand pertinent health insurance policies, the website needs enhancements. Most recently, since November 2014, changes have been made to the Healthcare.gov website in order to stem other challenges. For instance, there is less information that new users will have to enter to register for health insurance (Ydstie, 2014). Initially, issues challenges that slowed the Healthcare.gov website had included bandwidth issues, synchronization issues, support issues, application issues, support issues, requirements definition issues, support issues and security issues.

With the passage of the Affordable Care Act (ACA) in 2010 there have been significant changes in the healthcare environment in the United States. The ACA has a goal of increasing access to health care services while also reducing costs. Today’s “triple aim” of healthcare includes improved population health, better patient satisfaction, and lower patient costs.

Toward a more efficient, consumer-mediated and transparent health and human services enrollment process on March 23, 2010, President Obama signed the Affordable Care Act, which extends health care coverage to an estimated 32 million uninsured individuals and makes coverage more affordable for many others. This seek to encourage adoption of modern electronic systems and processes that allow a consumer to seamlessly obtain and maintain the full range of available health coverage and other human services benefits. [1]

Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.

Organizations that are serious about making improvements are going to have to deal with the issue of job satisfaction. Job satisfaction can be best described as the positive feeling that an individual has about their job resulting from an evaluation of the job’s characteristics (Robbins & Judge, 2009, p.31). It would seem natural to think that job satisfaction would have a positive correlation with successful organizations. What impact does job satisfaction have on an organization? Research will show that there are not only internal effects from performance related issues, but also external effects that impact customer satisfaction.

Customer satisfaction is the customer’s evaluation of a good or service in terms of whether it has met their needs and expectations (Vander Schee, 2016). The culture of the organization is to focus on delighting customers rather than on selling products (Lamb, Hair, & McDaniel, 2017). An example of a highly satisfied customer would be Nicole Snow, who owns a small business in Maine. One day she reached out to FedEx on social networks and asked for help in getting her supply chain set up. The team responded immediately and helped her solve the problem (“FedEx,” 2015). Here customer satisfaction is greatly shown the customers’ needs and expectations have been met by

Customer satisfaction and service quality are the two important components that direct anyone’s attention in every concept related to marketing, services, etc. (Spreng and Mackoy, 2006). In today’s competitive era, the success lies in

This chapter will look to the literature review of quality service, customer satisfaction and intention to revisit including Thomassen satisfaction theory. This research will also discuss what theory is best suited to Health care.