preview

Situation #1: The Collegiate Development Consultants (Cdcs)

Decent Essays

Situation #1: The collegiate development consultants (CDCs) are at Executive Offices (EO) for a week of training and the Director of Events and Operations is asking you to plan and execute a luncheon for EO Staff and the CDCs. You are assigned the task on Monday and the luncheon is on Friday. To help you plan and execute the luncheon, please come up with a list of questions for the Director of Events and Operations. You may ask as many questions as you need to gather the information necessary to be successful.

What will the event be named?
Have the EO staff and CDCs been notified of this event? If not, would you like a rough draft of the electronic invitation today? If yes, when would you like the finalized invitation sent?
With the …show more content…

The parent calls back and is even more upset because the person you transferred him/her to did not pick up and the parent does not want to leave a voicemail. What do you do in this situation?

Throughout my experience on Panhellenic, Alpha Phi, being an Administrative Assistant at the Department of Student Life, and Leasing Consultant for 22 Exchange Apartments I have had to handle situations just like this. The way I would handle this situation is to first apologize for the inconvenience. I handle emotions very well and begin asking the parent what I can do to make their situation better. As an employee you must always remember that we must serve the customer first and make sure that their needs are met. I will begin to go back over what the problem seems to be and explain that there is nothing I can do to help the situation but go over all the departments and how the one I transferred her to would be the best option. I can explain to him/her that I was in the same position as her daughter in a chapter and the possibility of the individual who I transferred her to could possibly just be out of the office for a moment. I would explain that she should leave a voicemail and I can also take her information down to send a follow up email or phone call to the area I transferred her too. I would give her my name and title ,so if no one gets back to her she can call me again and I will make sure to have someone contact

Get Access