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The Integration And Management Of Enterprise Services

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The integration and management of enterprise services is complex and accomplished only through constant and evolving attention. US Army Functional Area 53A, Information System Management, trains staff officers to, “…integrate diverse forms of enterprise services…that must operate seamlessly in support of the Army and JIIM operations worldwide” (Fort Gordon Knowledge Management Office, 2012). One system encountered by 53As is the consumer of enterprise level technological services: the end user, the human, the Soldier. While not formally studied during the 53A course, the Soldier as a “system” is arguably the most important and complex system encountered by the 53A given the immeasurable variability of Soldiers’ capability and will. …show more content…

14). It is the digital literacy of Soldiers within an organization that a 53A must effect to improve organization functional capabilities. Understanding how doctrine and training methodologies relate to digital literacy can enable a 53A when influencing Army leaders and teams to influence their digital behaviors. US Army Training and Doctrine Command (TRADOC) establishes the standards and conditions for formal US Army training environments as set forth in its doctrinal based publications such as TRADOC Pam 525-8-2. In the 2015 version, Soldier development is discussed in terms of a, “continuous adaptive learning model” addressing nine 21st Century Soldier Competencies. Digital literacy is directly addressed as part of being a lifelong learner. “The 21st century Soldier competencies will begin to be instilled during IMT [initial military training], and then reinforced at levels of increasing depth and complexity across the career span” (US Army Training and Doctrine Command, 2011, pp. 17-18). Much like new hardware fresh out of the box requires configuration prior to integration with an existing network, Soldiers require “configuration” fresh out of their Initial Entry Training and Advanced Individual Training. “Digital literacy skills are developed at initial entry and increase

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