Can I please see this step by step? 11. The mobsercustoPasity designed to efficiently fill water-hauling tankerfachs Trucks arrive randomly to the facility and waitof forline to access a wellheadpump. Since trucksandvaryin nd the filling operation is manually performed by12. Pauinfaci. If the manager of PWCuses the multiple-servermodel to calculate the operating characteristics of thefacility's waiting line, list three assumptions she mustmake regarding the behavior of waiting trucks and thetruck arrival process.manudsa.b. Suppose an average of 336 trucks arrive each day.there are four wellhead pumps, and each pump canb.serve an average of four trucksperhour.What is the probability that exactly 10 trucks willarrive between 1:00 P.M. and 2:00 P.M. on any given13.▪ How likely is it that once a truck is in positionat a wellhead, the filling time will be less than15 minutes?c. Contrast and comment on the performancedifferences between:One waiting line feeding all four stations.One waiting line feeding two wellheada second waiting line feeding two other wellheadpumps. Assume that drivers cannot see each lineand must choose randomly between them. Further,assume that once a choice is made, the driver cannotback out of the line.pumps and1.rat the Precision Machine Shop wantsinimizes total

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1. would be at a a. fac Trucks arrive randomly to the facility and wait pump. Since trucks vary a. . If the manager of PWC uses the multiple-server model to calculate the operating characteristics of the facility's waiting line, list three assumptions she must make regarding the behavior of waiting trucks and the truck arrival process. b. Suppose an average of 336 trucks arrive each day. there are four wellhead pumps, and each pump can serve an average of four trucks What is the probability that exactly 10 trucks will arrive between 1:00 P.M. and 2:00 P.M. on any given day? hour. eɔ dund per - How likely is it that once a truck is in position at a wellhead, the filling time will be less than 15 minutes? C. Contrast and comment on the performance differences between: - One waiting line feeding all four stations. two wellhead pumps and

1. would be at a a. fac Trucks arrive randomly to the facility and wait pump. Since trucks vary a. . If the manager of PWC uses the multiple-server model to calculate the operating characteristics of the facility's waiting line, list three assumptions she must make regarding the behavior of waiting trucks and the truck arrival process. b. Suppose an average of 336 trucks arrive each day. there are four wellhead pumps, and each pump can serve an average of four trucks What is the probability that exactly 10 trucks will arrive between 1:00 P.M. and 2:00 P.M. on any given day? hour. eɔ dund per - How likely is it that once a truck is in position at a wellhead, the filling time will be less than 15 minutes? C. Contrast and comment on the performance differences between: - One waiting line feeding all four stations. two wellhead pumps and

Marketing

20th Edition

ISBN:9780357033791

Author:Pride, William M

Publisher:Pride, William M

Chapter13: Services Marketing

Section13.2: Fedex Courts Customers With Convenience, Not Just Speed

Problem 1C: During nearly four decades of business operations, Memphis-based FedEx has earned a reputation for...

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During nearly four decades of business operations, Memphis-based FedEx has earned a reputation for reliable, on-time delivery of packages to homes and offices around the country. Founder Fred Smith originally focused on overnight deliveries, choosing Memphis as the company’s headquarters because the airport rarely closes due to bad weather. With FedEx’s planes departing and arriving on schedule nearly all the time, its express shipments usually remained on schedule, then and now. To reassure customers that delivery will take place when and where promised, the firm offers a money-back guarantee on time-sensitive express shipments, among other services. FedEx has steadily expanded its portfolio of services since the 1970s. Its original overnight express delivery is currently available to U.S. customers in various forms, including “first-overnight” delivery, next-morning delivery, next-afternoon delivery, and budget-pleasing two- or three-day delivery. The company’s services also include cost-effective ground delivery for parcels and extra-speedy same-day delivery for urgent deliveries within 1,800 cities. Over the years, FedEx has widened its delivery network to more than 220 countries. It has purchased more cargo jets and acquired specialized shipping firms, including Tiger International, Roberts Express, RPS, and TNT Express, to support global growth. For international business customers needing products, parts, or raw materials shipped across countries or continents, the company now offers time-saving services such as commercial freight forwarding and cross-border logistical support. To add the convenience of local drop-off and pickup points for U.S. consumers and small businesses, FedEx acquired the Kinko’s office services company in 2004 and later rebranded it as FedEx Office. This acquisition also added printing and copying to the menu of services offered. Then the company arranged for large U.S. retailers such as Walgreens, Albertsons, Kroger, and Safeway to accept packages for shipment and receive package delivery for customer pickup in thousands of store locations. This means people who want to send a package can head to a nearby retailer and ship where they shop, rather than making a separate trip to the FedEx location. It’s also a safe alternative for packages to be picked up by people who don’t want FedEx shipments left by the front door. Another service FedEx offers to small and mid-sized businesses, including retailers, is FedEx Fulfillment. The purpose is to expedite order fulfillment by having each business store its products in a FedEx warehouse. Then, when the business’s customers place orders, FedEx puts the products into boxes bearing the business’s own logo and ships directly to those customers. The business doesn’t need a separate warehouse or staff for fulfillment, and packages are on their way to customers more quickly because the products were in FedEx’s warehouse, ready to be packed and shipped. This service puts FedEx into direct competition with Amazon.com, which offers a similar service to merchants that sell through the online Amazon Marketplace. But it also gives businesses that don’t sell via Amazon a fast and professional fulfillment alternative. FedEx is careful to let customers know, through media and social-media announcements, when it anticipates that extreme weather or other conditions will cause delays or force it to halt pickups and deliveries. For the duration of Hurricane Irma, for example, FedEx said it would suspend deliveries in Florida. Some Florida customers who had ordered generators to be delivered via FedEx were unhappy, because they worried about being without power during and after the storm. But one FedEx employee loaded several generator orders into his car and took them to customers himself. When a customer posted a grateful compliment to FedEx on Facebook, the message generated thousands of likes, shares, and positive comments. The company also received positive comments for its donations of cash and transportation services to areas devastated by Hurricanes Irma, Harvey, and Maria. According to the American Customer Satisfaction Index (ACSI), FedEx often tops the list of U.S. shipping companies as ranked by customers surveyed. Every day, the company delivers 13 million packages—and during the busy year-end holiday season, it delivers many more. By meeting customers’ expectations for on-time deliveries, FedEx has increased annual revenues beyond $60 billion and positioned itself for continued growth in the future. How does FedEx’s money-back guarantee address customers’ concerns about heterogeneity?
In what way might the i rst-come, i rst-served rule be unfair to the customer waiting for service in a bank or hospital?
Ali Baba‘s Car Wash Service Centre is open 6 days a week, but its busiest day isalways on Sunday. From the previous data, Ali Baba estimates that dirty carsarrive at the rate of one every two minutes. One car at a time is cleaned in thisexample of a single-channel waiting line. Assuming Poisson arrivals andexponential service times, find the following: a.Compute the average number of cars in line. b.Calculate the value of probability that there are no car in the system. c.Compute the average time that a car spends in the system.
Provide instead: 3 Positive and 3 negative outcomes for forecasting 3 Positive and 3 negative outcomes for queuing model
5. A small town with one hospital has two ambulances to supply ambulance service. Requests forambulances during non-holiday weekends average .45 per hour and tend to be Poisson-distributed.Travel and assistance time averages two hours per call and follows an exponential distribution.Find:a. System utilizationb. The average number of customers waitingc. The average time customers wait for an ambulanced. The probability that both ambulances will be busy when a call comes in
Suppose the waiting time at a certain checkout counter is bi-modal. With probability 0.85, the waiting time follows an exponential distribution with a mean waiting time of four minutes. With probability 0.15, the waiting time equals 20 minutes. a) Compute the mean and median waiting time at the checkout counter. b) Compute the variance of the waiting time at the checkout counter. c) Compute the probability that an individual customer waits longer than 5 minutes at the checkout counter.
Use the attached to answer the follwoing questions. 1. Assume RentAphone could buy additional phones for $500 a piece. Is it worht buying one additional phone? justify your answer. 2. How would waiting time change if the company decides to limit all rentals to exactly 72 hours? Assume that if such a stetiction is imposed, the number of customers requesting a phone would b reduce to 20 customers per day. Enter the new waiting time in hours.
Ali Baba‘s Car Wash Service Centre is open 6 days a week, but its busiest day isalways on Sunday. From the previous data, Ali Baba estimates that dirty carsarrive at the rate of one every two minutes. One car at a time is cleaned in thisexample of a single-channel waiting line. Assuming Poisson arrivals andexponential service times, find the following: a) Compute the average number of cars in line.
Shoprite is a busy center for residents in East Legon and its surrounding community. Assume that 2 customers arrive every 12 minutes and 3 customers are served every 15 minutes and that currently, there is only one cashier. (i) Determine the average waiting time in minutes before service begins. (ii). Advice the management the proportion of the time that a customer has to wait.
Please do not give solution in image format thanku 1. In a queueing system, customers arrive once every 4 seconds (standard deviation = 4) and services take 3 seconds (standard deviation = 5.1). What is the average time a customer wiill spend in the system (in seconds)?
Assume that during minute t (the current minute isminute 1), the following sequence of events occurs: (1) Atthe beginning of the minute, xt customers arrive at the cashregister; (2) the store manager decides how many cashregisters should be operated during the current minute;(3) if s cash registers are operated and i customers arepresent (including the current minute’s arrivals), c(s, i)customers complete service; and (4) the next minute begins.A cost of 10¢ is assessed for each minute a customerspends waiting to check out (this time includes checkouttime). Assume that it costs c(s) cents to operate s cashregisters for 1 minute. Formulate a dynamic programmingrecursion that minimizes the sum of holding and servicecosts during the next 60 minutes. Assume that before thefirst minute’s arrivals, no customers are present and thatholding cost is assessed at the end of each minute.
In an M/MA queueing system, the arrival rate is 5 customers per hour and the service rate is 9 customers per hour. If the service process is automated (resulting in no varlation in service times but the same service rate), what will be the resulting performance measurements? (Round your answers to 3 decimal places.) a. What is the utilization? Ubization b. What is the expected number of customers in the system (L)? Number of customers c. What is the expected walting time (in hours) for the system (W? Waiting timetin nours)