3. Following Professional Telephone and Voice Mail Etiquette Despite the heavy reliance on e-mail, in certain situations calling may be the most efficient channel of communication, whether mobile or on your office line. Be sure to understand professional expectations for telephone, cell phone, and voice mail etiquette. Identify the telephone etiquette that will make your telephone calls productive. Check all that apply. Use a three-point introduction Plan a mini-agenda Avoid telephone tag End the call politely Be brisk when rushed Read the scenario, and answer the question. You receive a voice mail message from a client who rushes through the message and fails to leave a phone number. What improvements could the client make when using voice mail? O Speak fast and leave a shorter message O Slow down and leave a name, number, and the date and time of the call O Speak fast, but make sure to leave a name, number, and the date and time of the call
3. Following Professional Telephone and Voice Mail Etiquette Despite the heavy reliance on e-mail, in certain situations calling may be the most efficient channel of communication, whether mobile or on your office line. Be sure to understand professional expectations for telephone, cell phone, and voice mail etiquette. Identify the telephone etiquette that will make your telephone calls productive. Check all that apply. Use a three-point introduction Plan a mini-agenda Avoid telephone tag End the call politely Be brisk when rushed Read the scenario, and answer the question. You receive a voice mail message from a client who rushes through the message and fails to leave a phone number. What improvements could the client make when using voice mail? O Speak fast and leave a shorter message O Slow down and leave a name, number, and the date and time of the call O Speak fast, but make sure to leave a name, number, and the date and time of the call
Chapter16: Managerial Communication
Section16.2: Types Of Communications In Organizations
Problem 1CTQ: How are you managing your e-mails now? Are you mixing personal and school and work-related e-mails...
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Transcribed Image Text:Assignment: Chapter 11 Professionalism at Work: Business Etiquette, Teamwork, and Meetings
3. Following Professional Telephone and Voice Mail Etiquette
Despite the heavy reliance on e-mail, in certain situations calling may be the most efficient channel of communication, whether mobile or on your
office line. Be sure to understand professional expectations for telephone, cell phone, and voice mail etiquette.
Identify the telephone etiquette that will make your telephone calls productive. Check all that apply.
00
Use a three-point introduction
Plan a mini-agenda
Avoid telephone tag
End the call politely
Be brisk when rushed
Read the scenario, and answer the question.
You receive a voice mail message from a client who rushes through the message and fails to leave a phone number.
What improvements could the client make when using voice mail?
Speak fast and leave a shorter message
Slow down and leave a name, number, and the date and time of the call
Speak fast, but make sure to leave a name, number, and the date and time of the call
Transcribed Image Text:Read the scenario, and answer the question.
You receive a voice mail message from a client who rushes through the message and fails to leave a phone number.
What improvements could the client make when using voice mail?
O
Speak fast and leave a shorter message
Slow down and leave a name, number, and the date and time of the call
Speak fast, but make sure to leave a name, number, and the date and time of the call
Which practice demonstrates courteous and responsible cell phone use?
O
Answer all calls when you receive them
Drive carefully while on the phone
Choose a professional ring tone
You can use voice mail more effectively if you
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