A customer places an order on January 1, 2019. Ten days later, that order is received by the manufacturing department. Fifteen days later, the order is put into production. Processing (manufacturing) time is 20 days for this order. The completed order is then shipped 10 days later. For thisorder, what was the total customer-response time (CRT), in days? (Hint: Refer to Exhibit 14.14 andaccompanying discussion.)

MARKETING 2018
19th Edition
ISBN:9780357033753
Author:Pride
Publisher:Pride
Chapter1: An Overview Of Strategic Marketing
Section1.2: Dollar Shave Club: The Company For Men
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A customer places an order on January 1, 2019. Ten days later, that order is received by the manufacturing department. Fifteen days later, the order is put into production. Processing (manufacturing) time is 20 days for this order. The completed order is then shipped 10 days later. For this
order, what was the total customer-response time (CRT), in days? (Hint: Refer to Exhibit 14.14 and
accompanying discussion.)

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