The call-center employees work five consecutive days and then have two consecutive days off. An employee may start work any day of the week. Each call-center employee receives the same salary. Assume thatthe schedule cycles and ignore start-up and stopping of the schedule. Develop a model that will minimize the total number of call-center employees needed to meet the minimum requirements. (Let X; = thenumber of call-center employees who start work on day i where i = 1 = Monday, i = 2 = Tuesday, etc).Mins.t.MondayTuesdayWednesdayThursdayFridaySaturdaySundayX₁, X₂, X3, X₁, X5, X6, X7 20Find the optimal solution.(X1, X21 X3, X4, X5, X6₁X7) = |Give the number of call-center employees that exceed the minimum required.(M, TU, W, Th, F, Sa, Su) = A linear programming computer package is needed.Epsilon Airlines services predominately the eastern and southeastern United States. A vast majority of Epsilon's customers make reservations through Epsilon's website, but a small percentage of customers makereservations via phone. Epsilon employs call-center personnel to handle these reservations along with any problems with the website reservation system and for the rebooking of flights for customers if their planschange or their travel is disrupted. Staffing the call center appropriately is a challenge for Epsilon's management team. Having too many employees on hand is a waste of money, but having too few results in verypoor customer service and the potential loss of customers.Epsilon analysts have estimated the minimum number of call-center employees needed by day of week for the upcoming vacation season (June, July, and the first two weeks of August). These estimates are givenin the following table.DayMondayTuesdayWednesdayThursdayFridaySaturdaySundayMinimum Number ofEmployees Needed65353040757040

DayMinimum employees neededMonday65Tuesday35Wednesday30Thursday40Friday75Saturday70Sunday40Working…

Answered: A linear programming computer package…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter12: Queueing Models

Section: Chapter Questions

Problem 59P

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A linear programming computer package is needed. Epsilon Airlines services predominately the eastern and southeastern United States. A vast majority of Epsilon's customers make reservations through Epsilon's website, but a small percentage of customers make reservations via phone. Epsilon employs call-center personnel to handle these reservations along with any problems with the website reservation system and for the rebooking of flights for customers if their plans change or their travel is disrupted. Staffing the call center appropriately is a challenge for Epsilon's management team. Having too many employees on hand is a waste of money, but having too few results in very poor customer service and the potential loss of customers. Epsilon analysts have estimated the minimum number of call-center employees needed by day of week for the upcoming vacation season (June, July, and the first two weeks of August). These estimates are given in the following table. Min s.t. Monday Tuesday…
A linear programming computer package is needed. Epsilon Airlines services predominately the eastern and southeastern United States. A vast majority of Epsilon's customers make reservations through Epsilon's website, but a small percentage of customers make reservations via phone. Epsilon employs call-center personnel to handle these reservations along with any problems with the website reservation system and for the rebooking of flights for customers if their plans change or their travel is disrupted. Staffing the call center appropriately is a challenge for Epsilon's management team. Having too many employees on hand is a waste of money, but having too few results in very poor customer service and the potential loss of customers. Epsilon analysts have estimated the minimum number of call-center employees needed by day of week for the upcoming vacation season (June, July, and the first two weeks of August). These estimates are given in the following table. Day Minimum Number…
A linear programming computer package is needed. Epsilon Airlines services predominately the eastern and southeastern United States. A vast majority of Epsilon's customers make reservations through Epsilon's website, but a small percentage of customers make reservations via phone. Epsilon employs call-center personnel to handle these reservations along with any problems with the website reservation system and for the rebooking of flights for customers if their plans change or their travel is disrupted. Staffing the call center appropriately is a challenge for Epsilon's management team. Having too many employees on hand is a waste of money, but having too few results in very poor customer service and the potential loss of customers. Epsilon analysts have estimated the minimum number of call-center employees needed by day of week for the upcoming vacation season (June, July, and the first two weeks of August). These estimates are given in the following table. Min s.t. Monday Tuesday…
A linear programming computer package is needed. Epsilon Airlines services predominately the eastern and southeastern United States. A vast majority of Epsilon's customers make reservations through Epsilon's website, but a small percentage of customers make reservations via phone. Epsilon employs call-center personnel to handle these reservations along with any problems with the website reservation system and for the rebooking of flights for customers if their plans change or their travel is disrupted. Staffing the call center appropriately is a challenge for Epsilon's management team. Having too many employees on hand is a waste of money, but having too few results in very poor customer service and the potential loss of customers. Epsilon analysts have estimated the minimum number of call-center employees needed by day of week for the upcoming vacation season (June, July, and the first two weeks of August). These estimates are given in the following table. Minimum Number of Day…
Undertone Boating and Marine supports retail boat and water craft centers on the east coast by supplying them with quality power-boat and sailboat parts such as motors, oil filters, bildge pumps, boat covers, etc. The company’s 140 sales representatives work exclusively in the field visiting client company locations and submitting sales orders from laptop computers via an Internet connection to the corporate offices in Delaware. All of Undertone’s sales orders are received in this manner. Customer account, sales history, inventory, and cash receipts records are stored on a central server at the corporate site. Customers are billed digitally from the corporate office on a net 30 basis. Required: Outline the access controls that would be appropriate for this situation. Explain why these controls are necessary
Mr Smith is working as the director of credit collection department at SISHGC Building Supplies Limited. The credit collection department recently shifted from the legacy system to a new system that was installed four months ago. Mr Smith is not happy with this newly installed system. His complaint is that the data flow from the billing and account receivable departments is not occurring in the manner originally requested. Further, the updates to the database files are not occurring as frequently as he had envisioned. Thus, the hope that the new system would provide more current and timely information has not materialised. Mr Smith claims that the systems analysts spent three days interviewing him and other workers in his department. During that time, he and the other workers thought they had clearly conveyed their needs. At this stage, Mr Smith feels as if their needs were ignored, and their time was wasted. Required: Identify the issues in the system design process. How can these…
Sherwood Store is a retail grocery store chain with a central distribution center and 14 retail stores in a major metropolitan area. Managers at all levels at the headquarters office, at the distribution center, and in the retail stores use reports generated from various information systems. One of the important information systems is the inventory system that keeps track of physical inventory by product line. Sales information gathered at point-of-sale checkout terminals is used to update inventory levels. At the end of each day, the store manager receives a reorder report indicating which items in inventory have reached their reorder point and need to be reordered from the distribution center. The inventory system also includes a report of items on order by product line, prices, and expected delivery dates. Each department manager within each store develops a sales plan that indicates the expected sales volume for each item for the subsequent week. Actual sales for each item are…
A production line is a set of sequential operations established in a factory plant where components are assembled to make a finished product or where materials are put through a refining process to produce an end-product that is suitable for onward consumption. Ford have seven production lines in their manufacturing plant for their automotive parts where each production line produces 120, 100, 80, 116, 77, 94, 112 output per day. (a) As the Production Manager at Ford, you are required to submit the daily report of the production plant. Calculate the mean, median, and mode from the data based on the output that has been provided. (b) Also calculate the three critical parameters for measuring spread in the following ways: Range Variance Standard Deviation
sustainability issues present in the restaurant order fulfillment process in Exhibit 7.6 to 7.11
Paul Williams recently joined XYZ2 Limited as the head of accounting department. Williams spent the first few weeks to analyse the account information system. Based on this analysis, Williams is concerned about the purchase system of XYZ2 Limited. Here is the details of purchase system. The purchasing agent of XYZ2 Limited periodically checks inventory levels from a computer terminal, which is connected to a central accounting system. The agent searches the inventory file for items that need to be ordered. He then selects a supplier, prints a hard copy of the purchase order, and mails it to the vendor. The clerk files one copy of the PO in the department and sends a second copy to the AP Clerk. When the inventories arrive at the receiving department, a receiving clerk reconciles the items with the packing slip, inspects them for condition, and manually prepares a three-part receiving report. The clerk sends one copy to the purchasing department to close out the open PO, files one…
The Finishing Department had 5,000 incomplete units in its beginning Work-in-Process Inventory which were 100% complete as to materials and 30% complete as to conversion costs. 15,000 units were received from the previous department. The ending Work-in-Process Inventory consisted of 2,000 units which were 50% complete as to materials and 30% complete as to conversion costs. The Finishing Department uses first-in, first-out (FIFO) process costing.What are the equivalent units of production for the conversion costs during the period? 17,100. 14,500. 15,100. 16,500.
QuestionByron Sports is a manufacturer of sportswear. It produces all of its products in one department using a process costing system.The information for the current month is as follows:Beginning work in process (30% complete as to conversion cost) 12,000 unitsUnits started 90,000 unitsUnits completed and transferred out ?Ending work in process (70% complete as to conversion) 8,000 unitsCosts:Beginning work-in-process direct materials $28,800Beginning work-in-process conversion $5,040Direct materials added during month $216,000Conversion costs incurred during the month $139,200Direct materials are added at the beginning of the process. Conversion costs are incurred uniformlythroughout the production process. Costing is handled on a FIFO basis Required:a. Prepare a production cost worksheet using 5 steps approach.b. Under what conditions would a process costing system be more appropriate than a job order costing system? Explain.

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