Case Study 1: Process Ordering Procurement The customer places an order, and he is requested to make a selection. After making a selection, the customer waits for the pizza to be delivered. Two events develop while the customer is waiting for the pizza. The first event is the delivery of the pizza to the customer. The second event is where there is no delivery for 60 minutes, and the customer calls the pizza vendor to inquire about the pizza. The clerk promises the customer that somebody will deliver the pizza. The customer waits for the pizza and asks again after 60 minutes. On the side of the vendor, the customer triggers (the process) by ordering. After baking the pizza, the delivery boy will deliver the pizza and receive the payment. Finally, a customer gets the receipt. Case study adapted from the OMG Standard Document. You are required to design the business process model for the case study. The process should include all the processes and sub‐processes, Sequence Flow Messages, Pools with well‐marked Lanes, tasks, and activities that need to be well‐grouped; start and End Events need to be wellpresented where applicable. Tips: Make use of Business‐to‐Business collaboration when modelling the interaction. Use the model collaboration diagrams to indicate the interaction between business partners, the pizza outlet, its different departments, and participants involved in the process. Where applicable, use Pools with different Lanes to depict the interaction between various processes.
Case Study 1: Process Ordering Procurement
The customer places an order, and he is requested to make a selection. After making a selection,
the customer waits for the pizza to be delivered. Two events develop while the customer is
waiting for the pizza. The first event is the delivery of the pizza to the customer. The second event
is where there is no delivery for 60 minutes, and the customer calls the pizza vendor to inquire
about the pizza. The clerk promises the customer that somebody will deliver the pizza. The
customer waits for the pizza and asks again after 60 minutes.
On the side of the vendor, the customer triggers (the process) by ordering. After baking the
pizza, the delivery boy will deliver the pizza and receive the payment. Finally, a customer gets
the receipt.
Case study adapted from the OMG Standard Document.
You are required to design the business process model for the case study. The process should
include all the processes and sub‐processes, Sequence Flow Messages, Pools with well‐marked
Lanes, tasks, and activities that need to be well‐grouped; start and End Events need to be wellpresented
where applicable.
Tips:
Make use of Business‐to‐Business collaboration when modelling the interaction.
Use the model collaboration diagrams to indicate the interaction between business
partners, the pizza outlet, its different departments, and participants involved in the
process.
Where applicable, use Pools with different Lanes to depict the interaction between
various processes.
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Thank you so much for the answer can you please make use of a BPMN Model diagram for us to understand the explained answer further
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