Comment on the present system of Heartha Hardware and Construction Supplies. Using process reengineering technique, suggest a new system on how Heartha Hardware can improve its entire business process.
Consider the order delivery system of Heartha Hardware and Construction Supplies:
- Customers (whether by bulk or retail) would line up in a counter where sales representatives will entertain them. It would take about 15 minutes before a customer will be entertained due to the number of customers being served by the sales representative and only about 4 sales representatives are on duty every day.
- The sales representative will take down the customer’s order in the order slip with corresponding prices. On some cases, she will ask the person in-charge in the warehouse if the items are available. She then forwards the order slip to the cashier.
- The cashier would sum-up again manually the order slip from the sales representative to check the accuracy of the footing of the totals as well as the prices indicated. This would take about 10 minutes, depending on the bulk of the order being placed.
- The official receipt will be printed and will be given to the customer after payment is made. If the items are small in quantity, it will be prepared by the person in-charge and be given to the customer on a cash and carry basis. Otherwise, if the items are in bulk that includes cement, deformed bars, paints etc., the customer is required to pick the items purchased at the warehouse of Heartha Hardware located about 1 kilometer from their store. Heartha Hardware don't have free delivery services.
Required: Comment on the present system of Heartha Hardware and Construction Supplies. Using process reengineering technique, suggest a new system on how Heartha Hardware can improve its entire business process.
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