Conformance to specification means producing a product or providing a service to its design specification. It is usually seen as the most important contribution that operations management can maketo the customer's perception of quality. As a DISTANCE STUDENT, getting quality education should be the core factor to consider when choosing a learning mode. As a student that understands what quality means, answer the following questions; i. Define the quality characteristics of the services you are getting. ii. Decide how to measure each quality characteristic. iii. Set quality standards for each quality characteristic. iv. How would you control quality against those standards? v. Find and correct causes of poor quality.
Conformance to specification means producing a product or providing a service to its design specification. It is usually seen as the most important contribution that operations management can maketo the customer's perception of quality. As a DISTANCE STUDENT, getting quality education should be the core factor to consider when choosing a learning mode. As a student that understands what quality means, answer the following questions; i. Define the quality characteristics of the services you are getting. ii. Decide how to measure each quality characteristic. iii. Set quality standards for each quality characteristic. iv. How would you control quality against those standards? v. Find and correct causes of poor quality.
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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Conformance to specification means producing a product or providing a service to its design specification. It is usually seen as the most important contribution that operations management can maketo the customer's perception of quality. As a DISTANCE STUDENT, getting quality education should be the core factor to consider when choosing a learning mode. As a student that understands what quality means, answer the following questions;
i. Define the quality characteristics of the services you are getting.
ii. Decide how to measure each quality characteristic.
iii. Set quality standards for each quality characteristic.
iv. How would you control quality against those standards?
v. Find and correct causes of poor quality.
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