Does a service operation usually experience higher or lower variability in its inputs and outputs, when compared to goods production?
Q: government
A: E-government has become a popular focus of government efforts in many countries around the world.
Q: Which are the eight major determinants of volume and revenue for the service firm?
A: The purchasing power of the customers in the area. The service and image compatibility within the…
Q: Silicon Valley Transport Commission (SVTC) has a fleet of maintenance vehicles that includes cars,…
A: ABC is utilized for key decision-making. It surveys the expenses related to explicit exercises and…
Q: [Chilis Ratalina s staff know her name and order by heart. She always gets her favorite Bacon Ranch…
A: Service quality has different dimensions such as tangibility, repeatability, responsiveness etc.…
Q: what is the formula for inventory, queuing and forecasting in production and operations management?
A: In production and operations management Inventory is given with the help of EOQ. EOQ or Economic…
Q: Explain what is a product service bundling and state 2 benefits to customers in operations and…
A: Bundling refers to a phenomenon when several products or services of the company are offered as a…
Q: Determine the utilization and the efficiency for each of these situations:a. A loan processing…
A:
Q: Silicon Valley Transport Commission (SVTC) has a fleet of maintenance vehicles that includes cars,…
A: ABC is a costing model that recognizes activities in an association and relegates the expense of…
Q: As discussed in class, the following may be considered as practice of engineering A. developing a…
A: Engineering is all about utilizing logical principles to create constructions and machines. Examples…
Q: Are service operations with a high degree of customer contact more or less difficult to control than…
A: Service operations encompasses and implements processes and day-to-day activities to create value to…
Q: Generate (1) specific example of superior performance that you have seen as a customer, and generate…
A: Customer satisfaction is the key to success of a business. It doesn't come naturally. Delivering…
Q: How does a manager determine the required quality of service for finished goods? Should any goods…
A: Understanding Quality Management:- At its center, TQM is a business reasoning that advocate the…
Q: Compare the following machines on the basis of their present worth. Use 12% per year. Machine A…
A: Present Worth Formula PW = Initial Cost - Annual Operating Cost*(PVAF,r,n) - Annual repair…
Q: What is the expected output for a plant with a design capacity of 108 chairs per day, if its…
A: Capacity is the ability of the process to manufacture maximum output with the available resources…
Q: To eliminate service inconsistencies, companies rely on __________ and________________
A: There are different kinds of organizations and industries that are active these days. the customers…
Q: Silicon Valley Transport Commission (SVTC) has a fleet of maintenance vehicles that includes cars,…
A: So we can say that where Silicon Valley Transport Commission (SVTC) has a fleet of maintenance…
Q: What is the service package of a college or university?
A: The plethora of services and goods delivered in a specific environment is referred to as a service…
Q: snip
A: Small Company: Total Input (resources) = $10,000 Total Output (Services) = $15,000 Second Company:…
Q: Many students have their lunch and dinner in the Student Canteen in the school For many years, it…
A: The food for body is basically the resource for brains work.
Q: For nearly 20 years, Cullumber Coatings has provided painting and galvanizing services for…
A: Here is the given data: Current Approach Automated Approach Sales $2,560,000 $2,560,000…
Q: Give an example of a good and a service that exhibit these seasonal demand patterns: Annual Monthly…
A: Let us first understand some terms related to the demand for a product. Demand for a good is said to…
Q: The university has an ongoing community project in which it uses a machine in its mechanical…
A: Here, we have following data, these are like widgets per hour, the lab could operate 12 hours per…
Q: What are the five types of customer-induced variability that impact service operations, according to…
A: Consumers are frequently involved in the service delivery process. Businesses must take proactive…
Q: Planning service capacity involves consideration of the mean arrival rate and the mean service rate.…
A: The quality of service indeed declines when the mean arrival rate exceeds or gets too close to the…
Q: To eliminate service inconsistencies, companies rely on____________ and_________ .
A: A service can be defined as any intangible product or goods that has the capacity of fulfilling the…
Q: What is the difference between desired service and adequate service? Why are desired service…
A: The desired service refers to the service point which is at par with the customer's expectation…
Q: Can a manufacturer have a service guarantee in addition to a product guarantee?
A: A manufacturer can have both a service and a product guarantee at the same time. This is…
Q: an operations and supply chain-related disruption that recently impacted a company. What could the…
A: The floods that hit Thailand in 2011 crippled several Asian manufacturing firms, rendering them…
Q: What is the difference between product and service?
A: Generally, we all requires products and services to satisfy our needs and wants. These two terms are…
Q: Define the service package of your college or university. What is its strongest element? Its weakest…
A: Service package is the collection of goods and services, which is provided in an atmosphere. I was a…
Q: snip
A: Service operations comprise working with proficient service teams, client success groups, client…
Q: The Riverton Post Office has four stations for service. Customers line up in single file for service…
A: Given Arrival rate(λ) = 40 customers per hour Number of servers (C)= 4 μ=(60/4)=15 customers per…
Q: A company has recently implemented an automated online billing and payment processing system for…
A: The receivables turnover ratio is a metric that determines how effectively and efficiently an…
Q: Discuss the term distinctive Competencies, and its relevance for business organizations. Link it…
A: Every organization is different from others and they adopt any specific thing in their production…
Q: To eliminate service inconsistencies, companies rely on ______ and___________ .
A: A service can be defined as any intangible product or goods that has the capacity of fulfilling the…
Q: A visit to the beach by tourists is a service experience that can be best described as
A: the tendency to seek distraction and relief from unpleasant realities, particularly by seeking…
Q: When dealing with a difficult customer, the service provider should
A: A customer can be an individual or a company who buys the products or services of another…
Q: Telephone poles, once installed in a location, remain in useful service until one of a variety of…
A: a) Three reasons why a telephone pole might be removed from useful service at a particular location…
Q: Write finctional and non function requirements for Location based service
A: Services can be explained as any intangible product or goods which is capable enough to fulfill the…
Q: a service operation can be successful by developing a system that combines characteristics from the…
A: Yes, designing a framework that incorporates characteristics from the three contrasting service…
Q: 3.Silicon Valley Transport Commission (SVTC) has a fleet of maintenance vehicles that includes cars,…
A: 'Decision Analysis' (DA) is a method of decision-making. An ethical decision includes recognizing…
Q: As the degree of customer contact increases in a service operation, what generally happens to the…
A: A service system with a high degree of customer contact is less difficult to control than a low…
Q: Define customer service. b) Discuss the issues of internet banking and logistic that affects the…
A: Service is intangible in nature. In short, services cannot be touched or seen by anyone. Services…
Q: What are the three words used to define the socially significant components of a service operation
A: A service organization is an organization in which two or more persons are involved to provide…
Q: 1. Determine the utilization and the efficiency for each of these situations: a. A loan processing…
A:
Q: An important difference between service and manufacturing operations is that customers introduce far…
A: Characteristics of a service organization The main characteristics of the service industry that its…
Q: Describe the service package for (a) a bank, (b) an airline,and (c) a lawn service.
A: Service package for bank: Safety of money of the customers Offering interest on money deposited…
snip
Trending now
This is a popular solution!
Step by step
Solved in 2 steps
- Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling contract submitted by four suppliers. She was evaluating the quotes based on price, target quality levels, and delivery lead time promises. As she was working, her manager, Dave Cox, entered her office. He asked how everything was progressing and if she needed any help. She mentioned she was reviewing quotations from suppliers for a tooling contract. Dave asked who the interested suppliers were and if she had made a decision. Sharon indicated that one supplier, Apex, appeared to fit exactly the requirements Visionex had specified in the proposal. Dave told her to keep up the good work. Later that day Dave again visited Sharons office. He stated that he had done some research on the suppliers and felt that another supplier, Micron, appeared to have the best track record with Visionex. He pointed out that Sharons first choice was a new supplier to Visionex and there was some risk involved with that choice. Dave indicated that it would please him greatly if she selected Micron for the contract. The next day Sharon was having lunch with another buyer, Mark Smith. She mentioned the conversation with Dave and said she honestly felt that Apex was the best choice. When Mark asked Sharon who Dave preferred, she answered, Micron. At that point Mark rolled his eyes and shook his head. Sharon asked what the body language was all about. Mark replied, Look, I know youre new but you should know this. I heard last week that Daves brother-in-law is a new part owner of Micron. I was wondering how soon it would be before he started steering business to that company. He is not the straightest character. Sharon was shocked. After a few moments, she announced that her original choice was still the best selection. At that point Mark reminded Sharon that she was replacing a terminated buyer who did not go along with one of Daves previous preferred suppliers. Ethical decisions that affect a buyers ethical perspective usually involve the organizational environment, cultural environment, personal environment, and industry environment. Analyze this scenario using these four variables.Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling contract submitted by four suppliers. She was evaluating the quotes based on price, target quality levels, and delivery lead time promises. As she was working, her manager, Dave Cox, entered her office. He asked how everything was progressing and if she needed any help. She mentioned she was reviewing quotations from suppliers for a tooling contract. Dave asked who the interested suppliers were and if she had made a decision. Sharon indicated that one supplier, Apex, appeared to fit exactly the requirements Visionex had specified in the proposal. Dave told her to keep up the good work. Later that day Dave again visited Sharons office. He stated that he had done some research on the suppliers and felt that another supplier, Micron, appeared to have the best track record with Visionex. He pointed out that Sharons first choice was a new supplier to Visionex and there was some risk involved with that choice. Dave indicated that it would please him greatly if she selected Micron for the contract. The next day Sharon was having lunch with another buyer, Mark Smith. She mentioned the conversation with Dave and said she honestly felt that Apex was the best choice. When Mark asked Sharon who Dave preferred, she answered, Micron. At that point Mark rolled his eyes and shook his head. Sharon asked what the body language was all about. Mark replied, Look, I know youre new but you should know this. I heard last week that Daves brother-in-law is a new part owner of Micron. I was wondering how soon it would be before he started steering business to that company. He is not the straightest character. Sharon was shocked. After a few moments, she announced that her original choice was still the best selection. At that point Mark reminded Sharon that she was replacing a terminated buyer who did not go along with one of Daves previous preferred suppliers. What should Sharon do in this situation?Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling contract submitted by four suppliers. She was evaluating the quotes based on price, target quality levels, and delivery lead time promises. As she was working, her manager, Dave Cox, entered her office. He asked how everything was progressing and if she needed any help. She mentioned she was reviewing quotations from suppliers for a tooling contract. Dave asked who the interested suppliers were and if she had made a decision. Sharon indicated that one supplier, Apex, appeared to fit exactly the requirements Visionex had specified in the proposal. Dave told her to keep up the good work. Later that day Dave again visited Sharons office. He stated that he had done some research on the suppliers and felt that another supplier, Micron, appeared to have the best track record with Visionex. He pointed out that Sharons first choice was a new supplier to Visionex and there was some risk involved with that choice. Dave indicated that it would please him greatly if she selected Micron for the contract. The next day Sharon was having lunch with another buyer, Mark Smith. She mentioned the conversation with Dave and said she honestly felt that Apex was the best choice. When Mark asked Sharon who Dave preferred, she answered, Micron. At that point Mark rolled his eyes and shook his head. Sharon asked what the body language was all about. Mark replied, Look, I know youre new but you should know this. I heard last week that Daves brother-in-law is a new part owner of Micron. I was wondering how soon it would be before he started steering business to that company. He is not the straightest character. Sharon was shocked. After a few moments, she announced that her original choice was still the best selection. At that point Mark reminded Sharon that she was replacing a terminated buyer who did not go along with one of Daves previous preferred suppliers. What does the Institute of Supply Management code of ethics say about financial conflicts of interest?
- At the beginning of each week, a machine is in one of four conditions: 1 = excellent; 2 = good; 3 = average; 4 = bad. The weekly revenue earned by a machine in state 1, 2, 3, or 4 is 100, 90, 50, or 10, respectively. After observing the condition of the machine at the beginning of the week, the company has the option, for a cost of 200, of instantaneously replacing the machine with an excellent machine. The quality of the machine deteriorates over time, as shown in the file P10 41.xlsx. Four maintenance policies are under consideration: Policy 1: Never replace a machine. Policy 2: Immediately replace a bad machine. Policy 3: Immediately replace a bad or average machine. Policy 4: Immediately replace a bad, average, or good machine. Simulate each of these policies for 50 weeks (using at least 250 iterations each) to determine the policy that maximizes expected weekly profit. Assume that the machine at the beginning of week 1 is excellent.Scenario 3 Ben Gibson, the purchasing manager at Coastal Products, was reviewing purchasing expenditures for packaging materials with Jeff Joyner. Ben was particularly disturbed about the amount spent on corrugated boxes purchased from Southeastern Corrugated. Ben said, I dont like the salesman from that company. He comes around here acting like he owns the place. He loves to tell us about his fancy car, house, and vacations. It seems to me he must be making too much money off of us! Jeff responded that he heard Southeastern Corrugated was going to ask for a price increase to cover the rising costs of raw material paper stock. Jeff further stated that Southeastern would probably ask for more than what was justified simply from rising paper stock costs. After the meeting, Ben decided he had heard enough. After all, he prided himself on being a results-oriented manager. There was no way he was going to allow that salesman to keep taking advantage of Coastal Products. Ben called Jeff and told him it was time to rebid the corrugated contract before Southeastern came in with a price increase request. Who did Jeff know that might be interested in the business? Jeff replied he had several companies in mind to include in the bidding process. These companies would surely come in at a lower price, partly because they used lower-grade boxes that would probably work well enough in Coastal Products process. Jeff also explained that these suppliers were not serious contenders for the business. Their purpose was to create competition with the bids. Ben told Jeff to make sure that Southeastern was well aware that these new suppliers were bidding on the contract. He also said to make sure the suppliers knew that price was going to be the determining factor in this quote, because he considered corrugated boxes to be a standard industry item. As the Marketing Manager for Southeastern Corrugated, what would you do upon receiving the request for quotation from Coastal Products?Scenario 3 Ben Gibson, the purchasing manager at Coastal Products, was reviewing purchasing expenditures for packaging materials with Jeff Joyner. Ben was particularly disturbed about the amount spent on corrugated boxes purchased from Southeastern Corrugated. Ben said, I dont like the salesman from that company. He comes around here acting like he owns the place. He loves to tell us about his fancy car, house, and vacations. It seems to me he must be making too much money off of us! Jeff responded that he heard Southeastern Corrugated was going to ask for a price increase to cover the rising costs of raw material paper stock. Jeff further stated that Southeastern would probably ask for more than what was justified simply from rising paper stock costs. After the meeting, Ben decided he had heard enough. After all, he prided himself on being a results-oriented manager. There was no way he was going to allow that salesman to keep taking advantage of Coastal Products. Ben called Jeff and told him it was time to rebid the corrugated contract before Southeastern came in with a price increase request. Who did Jeff know that might be interested in the business? Jeff replied he had several companies in mind to include in the bidding process. These companies would surely come in at a lower price, partly because they used lower-grade boxes that would probably work well enough in Coastal Products process. Jeff also explained that these suppliers were not serious contenders for the business. Their purpose was to create competition with the bids. Ben told Jeff to make sure that Southeastern was well aware that these new suppliers were bidding on the contract. He also said to make sure the suppliers knew that price was going to be the determining factor in this quote, because he considered corrugated boxes to be a standard industry item. Is Ben Gibson acting legally? Is he acting ethically? Why or why not?
- A ready-to-drink juice manufacturing Plant had recorded a total annual production of 11,124,095.87 L of product with an annual water usage of 108,009 cu.m for the year 2019. In the year 2020, the Plant had produced 9,720,885.51 L using 82,103 cu.m of water. The Plant expresses its water use efficiency (WUE) in terms of volume of water used/volume of product produced and the goal is to achieve a WUE of 9.5. a) What is the Plant's WUE in the year 2019? b) What is the Plant's WUE in the year 2020?Pendryl Office Supplies is evaluating the profitability of leasing a photocopier for its customers to use on a self serve basis at 10 cents/copy. The copier may be leased for $300 per month plus 1.5 cents per copy on a full service contract. Pendryl can purchase paper at $5 per 500 sheet ream. Toner costs $100 per bottle, which in normal use will last for 5000 pages. Pendryl thinks that there are additional other costs of 0.5 cents per copy. A. How many copies per month must be sold in order to break even? (6000 copies/month) B. What will be the increase in monthly profit for each 1000 copies sold above the break-even point? ($50 per month)A. Compute for the Customer Lifetime Value (CLV) of the following situations. 1. For every visit of Mrs. Uzumaki in her favorite boutique she spends P50,000.00 once a month for an unexpected time period of ten years. Answer: 2. An executive officer spends P3,000.00 for his lunch once a week for a period of five years. Answer: 3. Mr. Uchiha, an overseas employer, spends P200,000.00 for every package he spends quarterly for an unexpected time period of seven years. Answer:
- The Cause and Effect Diagram for logistic service provider analysis the probability of customer dissatisfaction.Discuss the actions companies can implement to minimize the potential negative impact of service variability on the delivery of customer service.Measurements and metrics pertaining to customer service are essential; nevertheless, what are the potential drawbacks associated with having an excessive number of these types of measures?