he structural approach to change places emphasis on the human assets. The approach is toward accomplishing organization goals so that people’s talents are being more fully used. True False The feelings of the speaker are rarely expressed in words but are often communicated by the tone of voice, body posture, and facial expression. It is therefore important for the practitioner using process skills to use these clues in listening. True False

he structural approach to change places emphasis on the human assets. The approach is toward accomplishing organization goals so that people’s talents are being more fully used. True False The feelings of the speaker are rarely expressed in words but are often communicated by the tone of voice, body posture, and facial expression. It is therefore important for the practitioner using process skills to use these clues in listening. True False

Understanding Management (MindTap Course List)

10th Edition

ISBN:9781305502215

Author:Richard L. Daft, Dorothy Marcic

Publisher:Richard L. Daft, Dorothy Marcic

Chapter13: Managing Communication

Section: Chapter Questions

Problem 4GL

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