How can the telecom A&T increase the effeciency in their call center and thereby reduce costs?
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How can the telecom A&T increase the effeciency in their call center and thereby reduce costs?
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- Mr. Emmanuel Kwame Andoh wants to start a mobile money vending business with 6 branches across the country. He wants to be able to have information on all the transactions that happens in any of his branches. He describes a typical daily activity per a worker as follows: A customer or a person walks in and requests to do either a withdrawal or a deposit. Then his worker would record the name and number of the person, the type of transaction and the amount involved in the transaction and the transaction reference number. Mr. Andoh provided all the information above and more to a database designer who simply supplied just the SQL script that would implement the system. But the designer did not explain how the system would work to Mr. Andoh. #below is the SQL Script: You can copy and paste to run create database pharmacy; use pharmacy; create table branch(id int(3) not null auto_increment primary key, name varchar(50) not null); create table transaction_type(id int(1) not null…An electronic gadget distibutor company Low Yatt Seng is based in Alor Setar, Kedah sells its products in north, north-west, and western region of Malaysia. They have sales units at Penang, Kuala Lumpur, and Johor Bahru. The CEO of the company wants the latest sales information to measure the sales performance and to take corrective actions if required. He has requested the report as follows: January February March Units RM Units RM Units RM Penang Digital Camera 5 2500 3 500 Mobiles Phones 3 1500 16 8000 6 3000 Pen Drives 4 800 16 800 6 1000 Kuala Lumpur Digital Camera 3 500 Mobiles Phones 3 1500 Pen Drives 4 450 9 450 15 750 Johor Bahru Digital Camera 3 500 Mobiles Phones 3 1500 Pen Drives 4 450 9 450 15 750 TOTAL 26 6500 50 2100 40 6500…Assignment 1b The following is the scope for Assignment 1b. Response to assignment 1a It is mandatory that students should demonstrate how they have incorporated the feedback given in assignment 1a. You may use a tabular form whenever necessary. Network design and justification Draw a network design that you think will be useful in the future for the industry that you have visited. Network should include the following requirements: 3 routers 4 switches 10 PCs 4 VLANs. Suitable IP addressing scheme in tabular form (assume as many hosts as necessary for each department). Use 1906702 to come up with your own IP addressing scheme (to avoid Academic Misconduct). Justify the choice of IP address. Indicate where do you use static routing, dynamic routing protocols (name the protocols, RIP, EIGRP, OSPF, etc.), Access Control List (ACL) as per the network preferences. Justify your choices. Network configuration Configure your network using Packet Tracer. Write a report on…
- Suppose you have a consulting practice implementing local area networks for fraternities and sororitieson your campus.1. Considering the connection to the Internet, would you recommend that the fraternity house use a DSL,a cable modem, or a WAN wireless? Although you can rule out at least one of these alternatives withthe knowledge you already have, what additional information do you need in order to make a specificrecommendation? 2. Should you develop a standard package solution for each of your customers? What advantages accruefrom a standard solution? What are the disadvantages?B. Design Scenario 2 ElectroMyCycle has chosen you to design a new network that will let the company scale to a larger size. In Scenario 2, you learned that ElectroMyCycle's network would support about 200 employees. The network will include a data center and a new state-of-the-art manufacturing facility. Users in the campus network will access the servers in the data center from their PCs. For online sales, ElectroMyCycle plans to have a DMZ that connects a web server, a DNS server, and an email server. ElectroMyCycle also plans to open a branch sales office in a city about 500 miles from ElectroMyCycle's headquarters. 1. Many basic networking books state three (3) network topologies, bus, ring, and star. Based on the knowledge you gained on this topic, explain why these simple topologies may not meet the needs of modern networks. 2. Compare and contrast full and partial mesh topologies. What advantages does a partial mesh have compared to a full mesh? Vice versa.Consider the basic cloud service models (SaaS, PaaS, IaaS etc.) and discuss which cloud delivery model would be best suited for the examples in the following scenario. Justify your answer: a) XYZ is a large real estate firm. Their core competence is their understanding of the real estate market, and their understanding of their customers and the customer needs. Their most critical tools are their CRM and email servers. They are growing, and so is their customer list and their IT and marketing costs are growing at an alarming rate. They currently use managed services to run their CRM, email, etc software but they have had to deal with significant delays as each growth spurt is bogged down by the time and cost it takes to provision new servers, install the software, test it and bring it online. Which cloud delivery model would be best suited for them? Justify your answer. , ABC is a mid-size animation company that has historically worked on some of the major animation movies in the last…
- Suppose you have a consulting practice implementing local area networks for fraternities and sororities on your campus. a. Considering the connection to the Internet, would you recommend that the fraternity house use a DSL, a cable modem, or a WAN wireless (in general)? b. Should you develop a standard package solution for each of your customers? What advantages accrue from a standard solution? What are the disadvantages?hi this is my first time so please help me to solve this question and please by paraphrasing the information : Each student needs to do a literature review of virtualization of network services and congestion control algorithm used in computer networks. In this regards, student needs to write a summary in report form. The summary report should not be more than 300 words, and complete the following tasks as part of summary report. Task 4.1: Illustrate network service virtualization using a suitable diagram and its benefits. Task 4.2: Explain leaky bucket algorithm using a suitable diagramConsider the importance of wireless networks in countries that are still in the process of developing their economies at the current moment. Traditional local area networks (LANS) and cable connections have been rendered obsolete in a number of settings thanks to the proliferation of wireless technology. If we proceed in this manner, is there going to be a good result, or will there be a bad consequence instead?
- An information system (IS) auditor has been asked to represent the internal audit department of herorganization on a task force to define the requirements for a new branch automation project for BrownBank, a community bank with 16 branches. This new system would handle deposit and loan informationand other confidential customer information.The branches are located within the same geographic area, so the director of branch operations hassuggested the use of a microwave radio system to provide connectivity due to its low cost of operationand the fact that it is a private network. The director has also strongly suggested that it would bepreferable to provide each branch with a direct coaxial connection to the internet (using the local cabletelevision provider) as a backup if the microwave system develops a fault.The direct internet connection would also be connected to a wireless access point at each branch toprovide free wireless access to customers. The director also asked that each…1. Given that Valley Enterprises opted to implement Voice over Internet Protocol (VoIP) servicein its Phoenix, Arizona, service area. The company has 15 locations in the Phoenix area, allwith local area networks and all with secure Wi-Fi connections. The company’s current phonesystem was designed and implemented in the 1950s, when Valley operated in three locations.As more locations were added, standard telecommunications solutions were implemented,with little thought devoted to compatibility. Over the years, phone services were added asnew buildings and facilities arose. Valley CEO Doug Wilson heard of VoIP at a trade showand contacted TMR Telecommunications Consultants, requesting a bid. TMR spent a weekwith the CIO of Valley Enterprises, gathering data, and submitted a bid for $50,000 in late2007. The project was to be started by March 2008 and completed by January 2009. The bidwas accepted.TMR started the project in March 2008. In late July 2008, TMR was bought out by…1. Given that Valley Enterprises opted to implement Voice over Internet Protocol (VoIP) servicein its Phoenix, Arizona, service area. The company has 15 locations in the Phoenix area, allwith local area networks and all with secure Wi-Fi connections. The company’s current phonesystem was designed and implemented in the 1950s, when Valley operated in three locations.As more locations were added, standard telecommunications solutions were implemented,with little thought devoted to compatibility. Over the years, phone services were added asnew buildings and facilities arose. Valley CEO Doug Wilson heard of VoIP at a trade showand contacted TMR Telecommunications Consultants, requesting a bid. TMR spent a weekwith the CIO of Valley Enterprises, gathering data, and submitted a bid for $50,000 in late2007. The project was to be started by March 2008 and completed by January 2009. The bidwas accepted.TMR started the project in March 2008. In late July 2008, TMR was bought out by…