List eight key aspects that set the services apart, and discuss how they impacted the design process as a whole.
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List eight key aspects that set the services apart, and discuss how they impacted the design process as a whole.
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- List and describe eight unique aspects of the services, and discuss how they affect the design process as a whole.Explain the concept of service design thinking and its application in creating customer-centric services.Analyze the role of service design thinking in enhancing the overall customer experience. Provide examples of companies that have successfully implemented service design principles.
- Identify TWO (2) methods of service design that can increase service efficiency and limit customer interaction.A local municipality plans to align its IT/IS services in an attempt to improve services to its public. One such strategic IS plan is to provide opportunities for the public to directly interact with local representatives. Explain benefits of IT/IS alignment the municipality could expect.Explain any THREE (3) Gaps in Service Quality. Provide examples of how to overcome these gaps.