otal Quality Management (TQM) is creating an organizational culture committed to the continuous improvement of skills, teamwork, processes, product and service quality, and customer satisfaction. 1. Discuss the seven (7) basic tools of total quality management (TQM). 2. Discuss demings PDCA Cycle and list down his 14 points.

otal Quality Management (TQM) is creating an organizational culture committed to the continuous improvement of skills, teamwork, processes, product and service quality, and customer satisfaction. 1. Discuss the seven (7) basic tools of total quality management (TQM). 2. Discuss demings PDCA Cycle and list down his 14 points.

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter19: Managing Quality And Performance

Section: Chapter Questions

Problem 10DQ

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