ou are required to review the narrative process below to draw a process map/flow chart. - The sales process begins with a customer contacting the sales department by telephone, mail, or in person. - The sales department records the essential details on a sales order. - This information will later trigger many tasks, but for the moment is filed pending credit approval. - To provide independence to the credit authorization process, the credit department is organizationally and physically segregated from the sales department. - When credit is approved, the sales department clerk pulls the various copies of the sales orders from the pending file and releases them to the billing, warehouse, and shipping departments. - The customer order and credit approval are then placed in the open order file. - The next step is to ship the merchandise, which should be done as soon after credit approval as possible. - The warehouse clerk receives the stock release copy of the sales order and uses this to locate the inventory. - The inventory and stock release are then sent to the shipping department. - Finally, the warehouse clerk records the inventory reduction in the stock records. - The shipping clerk reconciles the products received from the warehouse with the shipping notice copy of the sales order received earlier. - As discussed previously, this reconciliation is an important control point, which ensures that the firm sends the correct products and quantities to the customer. - When the order is correct, a bill of lading is prepared, and the products are packaged and shipped via common carrier to the customer. - The clerk then enters the transaction into the shipping log and sends the shipping notice to the billing department
You are required to review the narrative process below to draw a process map/flow chart.
- The sales process begins with a customer contacting the sales department by telephone, mail, or in person.
- The sales department records the essential details on a sales order.
- This information will later trigger many tasks, but for the moment is filed pending credit approval.
- To provide independence to the credit authorization process, the credit department is organizationally and physically segregated from the sales department.
- When credit is approved, the sales department clerk pulls the various copies of the sales orders from the pending file and releases them to the billing, warehouse, and shipping departments.
- The customer order and credit approval are then placed in the open order file.
- The next step is to ship the merchandise, which should be done as soon after credit approval as possible.
- The warehouse clerk receives the stock release copy of the sales order and uses this to locate the inventory.
- The inventory and stock release are then sent to the shipping department.
- Finally, the warehouse clerk records the inventory reduction in the stock records.
- The shipping clerk reconciles the products received from the warehouse with the shipping notice copy of the sales order received earlier.
- As discussed previously, this reconciliation is an important control point, which ensures that the firm sends the correct products and quantities to the customer.
- When the order is correct, a bill of lading is prepared, and the products are packaged and shipped via common carrier to the customer.
- The clerk then enters the transaction into the shipping log and sends the shipping notice to the billing department
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