Question 1Shelton Gas Station in Buff Bay is a family-owned business which has been aroundsince 1992. Customers enjoy the ambiance and reasonable prices but they sometimescomplain that employees need to communicate more effectively.Provide responses to the following, in your capacity as Service Manager of Shelton:A.Put forward THREE (3) reasons for the importance of effective communication betweenstaff and customers.B.Explain the concepts of formal and informal communication.C.Describe how you would use TWO (2) channels of formal communication to inform staffand customers of an upcoming event.(4-)D.Outline TWO (2) barriers that can exist when you communicate with staff.E.Suggest to the supervisor, THREE (3) ways in which he/she can improvecommunication with customers daily. For each suggestion, provide an example.

Communication is the fundamental component in the workplace, communication skills are perhaps the…

Answered: Question 1 Shelton Gas Station in Buff…

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter17: Managing Communication

Section: Chapter Questions

Problem 10DQ

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