Software Solution (SOS) helps subscribers solve software problems. All transactions are made over the telephone. For the year 2021, 8 engineers, most of whom are recent graduates, handled 109,000 calls. The average yearly salary for software engineers was $48,000. Starting in 2022, the firm retained and hired only software engineers with at least 2 years of experience. SOS raised the engineers' salary to $63,000 per year. In 2022, five engineers handled 117,000 calls. Required: 1. Calculate the partial operational productivity ratio for both years. 2. Calculate the partial financial productivity ratio for both years. (Round your answers to 4 decimal places.) 2021 2022 1. Operational partial productivity 2. Financial partial productivity
Software Solution (SOS) helps subscribers solve software problems. All transactions are made over the telephone. For the year 2021, 8 engineers, most of whom are recent graduates, handled 109,000 calls. The average yearly salary for software engineers was $48,000. Starting in 2022, the firm retained and hired only software engineers with at least 2 years of experience. SOS raised the engineers' salary to $63,000 per year. In 2022, five engineers handled 117,000 calls. Required: 1. Calculate the partial operational productivity ratio for both years. 2. Calculate the partial financial productivity ratio for both years. (Round your answers to 4 decimal places.) 2021 2022 1. Operational partial productivity 2. Financial partial productivity
Cornerstones of Cost Management (Cornerstones Series)
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ISBN:9781305970663
Author:Don R. Hansen, Maryanne M. Mowen
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Chapter17: Activity Resource Usage Model And Tactical Decision Making
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![Software Solution (SOS) helps subscribers solve software problems. All transactions are made over the telephone. For the year 2021, 8
engineers, most of whom are recent graduates, handled 109,000 calls. The average yearly salary for software engineers was $48,000.
Starting in 2022, the firm retained and hired only software engineers with at least 2 years of experience. SOS raised the engineers'
salary to $63,000 per year. In 2022, five engineers handled 117,000 calls.
Required:
1. Calculate the partial operational productivity ratio for both years.
2. Calculate the partial financial productivity ratio for both years. (Round your answers to 4 decimal places.)
2021
2022
1. Operational partial productivity
2. Financial partial productivity](/v2/_next/image?url=https%3A%2F%2Fcontent.bartleby.com%2Fqna-images%2Fquestion%2Fcb501fc1-cbfe-4a15-8c57-d40731e2431a%2Fd86cc28d-882d-46db-93df-5f3748ac2422%2Fgsqp02c_processed.png&w=3840&q=75)
Transcribed Image Text:Software Solution (SOS) helps subscribers solve software problems. All transactions are made over the telephone. For the year 2021, 8
engineers, most of whom are recent graduates, handled 109,000 calls. The average yearly salary for software engineers was $48,000.
Starting in 2022, the firm retained and hired only software engineers with at least 2 years of experience. SOS raised the engineers'
salary to $63,000 per year. In 2022, five engineers handled 117,000 calls.
Required:
1. Calculate the partial operational productivity ratio for both years.
2. Calculate the partial financial productivity ratio for both years. (Round your answers to 4 decimal places.)
2021
2022
1. Operational partial productivity
2. Financial partial productivity
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