Subj: Business/ Operations Management Scenario: John used the AirBnB platform to book a condo for his staycation with his family on Dec 17 in Cebu, but due to the typhoon Odette, he had to cancel on Dec 16. Because the cancellation was done within 48 hrs, he's no longer eligible for a full refund. He also missed to file a claim within 14 days due to power outage and loss of internet connection caused by the typhoon. 1. Identify the problems with Airbnb’s current refund process. 2. Provide at least three possible solutions and include the pros and cons for each suggested solution then choose the best solution based on your assessment. 3. What are the pros and cons of the current policy versus your proposed solution

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Subj: Business/ Operations Management Scenario: John used the AirBnB platform to book a condo for his staycation with his family on Dec 17 in Cebu, but due to the typhoon Odette, he had to cancel on Dec 16. Because the cancellation was done within 48 hrs, he's no longer eligible for a full refund. He also missed to file a claim within 14 days due to power outage and loss of internet connection caused by the typhoon. 1. Identify the problems with Airbnb’s current refund process. 2. Provide at least three possible solutions and include the pros and cons for each suggested solution then choose the best solution based on your assessment. 3. What are the pros and cons of the current policy versus your proposed solution?
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