These are measures not found in the chart of accounts, such as customer satisfaction scores or product quality measures. A. Quality measures B. Non-financial measures C. Financial Measures D. Balanced Scorecard

These are measures not found in the chart of accounts, such as customer satisfaction scores or product quality measures. A. Quality measures B. Non-financial measures C. Financial Measures D. Balanced Scorecard

Principles of Accounting Volume 2

19th Edition

ISBN:9781947172609

Author:OpenStax

Publisher:OpenStax

Chapter12: Balanced Scorecard And Other Performance Measures

Section: Chapter Questions

Problem 6MC: Which of the following is not a characteristic of a good performance measurement system? A. timely...

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Question

These are measures not found in the chart of accounts, such as customer satisfaction scores or product quality measures.

A. Quality measures

B. Non-financial measures

C. Financial Measures

D. Balanced Scorecard

A manager would like to see reduction of the following operational measures, except:

A. Spoilage

B. Number of customer complaints

C. Queue time

D. Manufacturing Efficiency

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