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What exactly are Quality of Service metrics? What is the significance of Quality of Service metrics?
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- Explain not just what is meant by the phrase "service quality," but also the ideas behind "measuring and monitoring service delivery."Measurable service delivery is required. According to Parasuraman's theory, service quality has five dimensions: tangible, empathic, reliable, responsive, and dependable. How do you apply the Service Quality concept/theory to the 'Accor Group' company's service delivery measurement?