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Management, Loose-Leaf Version

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter17: Managing Communication

Section: Chapter Questions

Problem 4DQ

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Question

When dealing with an emotional outburst, what would be the recommended next step after you have allowed the other person to speak?

When dealing with an emotional
outburst, what would be the
recommended next step after you
have allowed the other person to
speak?
Listen with empathy and reflect.
O Discuss possible next steps.
O Ask for specific examples.
O Suggest solutions.

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