Which of the following statements is true about total quality management? A. Using total quality management, companies design products or services to meet customer needs and wants, and to minimize innovation. B. Defect rates would be high in a total quality management environment as managers want only products of the highest quality to reach the customers. C. In total quality management, every person in the value chain is responsible for delivering products and services that exceed customers’ expectations. D. Total quality management is a strategy that integrates people and technology in all business functions to deepen relationships with customers, partners, and distributors.

Which of the following statements is true about total quality management? A. Using total quality management, companies design products or services to meet customer needs and wants, and to minimize innovation. B. Defect rates would be high in a total quality management environment as managers want only products of the highest quality to reach the customers. C. In total quality management, every person in the value chain is responsible for delivering products and services that exceed customers’ expectations. D. Total quality management is a strategy that integrates people and technology in all business functions to deepen relationships with customers, partners, and distributors.

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter19: Managing Quality And Performance

Section: Chapter Questions

Problem 10DQ

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