Write an essay of a minimum of 800 and a maximum of 1 000 words (1 ½ - 2 pages) on the following: 1. Explain the following customer service perspectives in relation to Nkukhu Box business and decide which perspective would be the best for the business. a. A process view of customer service, b. A systemic view of customer service. 2. Analyse any two of the following elements of customer service as they apply to the Nkukhu Box business. a. Pre-transaction elements, b. Transaction elements, c. Post-transaction elements
Write an essay of a minimum of 800 and a maximum of 1 000 words (1 ½ - 2 pages) on the following: 1. Explain the following customer service perspectives in relation to Nkukhu Box business and decide which perspective would be the best for the business. a. A process view of customer service, b. A systemic view of customer service. 2. Analyse any two of the following elements of customer service as they apply to the Nkukhu Box business. a. Pre-transaction elements, b. Transaction elements, c. Post-transaction elements
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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Write an essay of a minimum of 800 and a maximum of 1 000 words (1 ½ - 2 pages) on the following:
1. Explain the following customer service perspectives in relation to Nkukhu Box business and
decide which perspective would be the best for the business.
a. A process view of customer service,
b. A systemic view of customer service.
2. Analyse any two of the following elements of customer service as they apply to the Nkukhu
Box business.
a. Pre-transaction elements,
b. Transaction elements,
c. Post-transaction elements
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Step 1: Title- Customer Service Perspectives and Elements Analysis for Nkukhu Box Business
VIEWStep 2: Customer Service Perspectives for Nkukhu Box Business: Process View vs. Systemic View
VIEWStep 3: Which Perspective is Best for Nkukhu Box?
VIEWStep 4: Analyzing Customer Service Elements for Nkukhu Box Business:
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