True or False: The Six Sigma methodology in operations management primarily focuses on reducing process variation to improve quality and reduce defects in products or services.
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- Internal business process value chain would compose of the following procedure Post Sale Service, Innovation, Operation Innovation, Operation, Post Sale Service Operation, Innovation, Post Sale Service Operation, Post Sale Service, Innovation17. Services differ from manufactured products in four ways. Intangibility, Inseparability, Perishability and ? A. Homogeneity B. Heterogeneity C. Intractability D. Invisibility E. None of the above 18. The implications of low volume production include the following except a) Low unit cost b) Less systematization c) Low repetition d) Each staff performs more of jobs e) None of the aboveGiven the trade-offs between efficiency and effectiveness, managers should strive for the highest Select one: a. efficiency given the effectiveness goals b. efficiency of the process c. effectiveness with customer goals d. customer satisfaction levels The braking system on a vehicle has two major components both of which must function in order that the breaks will work as intended. Assuming that the first component has a reliability of 96%, and the second a reliability of 99%. If the first brake component in the system is given a backup with reliability of 90%, then the overall reliability of the system will Select one: a. increase b. remain unchanged c. decrease d. none of the above O O O O
- A. Compute for the Customer Lifetime Value (CLV) of the following situations. 1. For every visit of Mrs. Uzumaki in her favorite boutique she spends P50,000.00 once a month for an unexpected time period of ten years. Answer: 2. An executive officer spends P3,000.00 for his lunch once a week for a period of five years. Answer: 3. Mr. Uchiha, an overseas employer, spends P200,000.00 for every package he spends quarterly for an unexpected time period of seven years. Answer:79) Which of the following best describes the benefit of Balanced Scorecard? a) The Balanced Scorecard guarantees a firm financial success for its shareholders and employees. b) The balanced Scorecard guards against the sub -optimization of individual functions by providing a holistic view of different operational measures. c) The balanced scorecard ensures that a firms product strategy is leading the market. d) The balanced scorecard protects the firm from having over-reaching government regulations.What exactly is ISO, and why is having a good understanding of it crucial for a systems developer?
- Consider the following scenario and then answer the questions that follow.You own and run a coffee shop selling a wide range of speciality coffees, pastries and light meals.The shop is located at a busy shopping centre. There is a self-service take-away window and a sitdown full-service section. 1 - Suggest a suitable sales promotion as part of your marketing communication for thecoffee shop 2 - Identify and discuss two types of operations process failures your coffee shop mayencounter 3 -Nadia Algar is the overworked IT resource person for herdepartment. In the next round of computer purchases, sheis determined to recommend a vendor who does a betterjob of documenting possible errors in the system andwhose customer service line is more responsive to theneeds of her colleagues. Nadia compiled the followingdata over an eight-week observation period. Assuming40 hours per week, which computer vendor should Nadiapursue?You are the newly appointed operations manager for a local manufacturer of jeans for men and women. Previously, there was no proper management of the department and you intend to correct this by revamping the layout and flow of manufacturing. You also intend on improving the reliability of the operations processes. You need to explain to your new operations team several important concepts related to operations management. 1.Describe the process classification type that applies for the jean manufacturing business. Justify your selection. In 10 bullets points
- Suppose a company intends to offer a new service to ssome of its internal customer. Discuss how the fact that the customer are internal would change the process of managing the four phases of service life cycle.Other than being a critical component of operations, quality has implications for three other important areas for a business: company reputation, product liability, and global implications. Of these three reasons, which one do you think is the most important? Give an exampleWhat is the connection between customer service and process efficiency ?