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Reflective Essay on BizCafe

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My Biz Café Simulation Learning Experience Davenport University Abstract This paper will cover a reflection of my experience with the Biz Café simulation. After reading this paper, one should have an idea of what I learned from the simulation and how it works. I will be talking about the challenges my team and I dealt with and how we overcame these challenges. Most importantly, I will be talking about how we made Coffee Connection run as a successful coffee shop. In this paper, I will also discuss my thoughts on teamwork and the significant factors of running a small business. My Biz Café Simulation Learning Experience Taking part in the Biz Café simulation has been one of the most motivating, enjoyable and enriching learning …show more content…

The furniture we chose for our coffee shop was the used furniture which was cheaper for us. Choosing the used furniture proved to be a good choice that in the long run worked for our coffee shop. We also decided that purchasing the high capacity espresso machine would be very convenient for the business. The machine turned out to be a great investment that served Coffee Connection very well. Challenges We Overcame A challenge that we faced with our coffee shop was making the staffing decisions. We struggled with trying to figure out a sufficient number of managers and servers to hire and an appropriate pay for them. Around the beginning of the simulation, we had a nice amount of servers which resulted in us receiving an award for best staff. After we extended hours, things seemed to go downhill with our staff. As a result, this had an effect on the overall service of the workers. They were not as happy or productive as we had hoped. Our managers were becoming stressed out and our servers were being overworked and even a couple of our servers quit. This lead to us hiring more servers, another manager and giving our managers a raise. These necessary adjustments were a must in our attempt to increase productivity. We also thought that by giving the managers a pay raise, it would make them feel appreciated and motivate them to work. Recognition is what is needed to inspire employees to do their best.

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