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Broadway Cafe Industry Analysis

Decent Essays

A00382605

Porter’s Five Forces Analysis:

1. Buyer Power: High

There are a lot of competitors on this type of industry such as McDonald’s, Tim Hortons, and Starbucks to name a few and since Halifax only has around 500,000 people; this makes it hard to have more people come at Broadway Cafe because there are one too many choices to make. One thing to consider is that Broadway Cafe has been declining for the past five years and that’s what made the buyer power even higher.

To reduce this, Broadway Cafe should have some sort of strategy. Customer Relationship Management or CRM should be their main focus so that they would keep the customers they already have and hopefully generate new customers. Loyalty programs are very essential in this and combine it with excellent customer service and high quality products. In relation to switching costs, they must be kept high so that customers are discouraged to switch to a competitor. …show more content…

This goes back to CRM and product differentiation and as well as maintaining that low-cost pricing.

5. Rivalry among existing customers: High

Ever notice that whenever McDonald’s or Tim Hortons produce a new product, the other competitors also follow? That simply implies that there is definitely a tough competition out there for Cafes. Not only that, it’s not just Cafe shops Broadway Cafe has to be worried about, think about gas stations and other restaurants (such as Steak and Stein) that offer the same products.

The key here is to be on top of everything. It may be difficult, but it is definitely worth it. It requires to have innovative employees. It also carries risk because there’s no guarantee that the customer would embrace the innovation. So it is important to look at trends as to how the market evolved when it comes to their coffee, tea, food,

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