7 Ethical Decision Making and Behavior As we practice resolving dilemmas we find ethics to be less a goal than a pathway, less a destination than a trip, less an inoculation than a process. —Ethicist Rushworth Kidder WHAT’S AHEAD This chapter surveys the components of ethical behavior—moral sensitivity, moral judgment, moral motivation, and moral character—and introduces systematic approaches to ethical problem solving. We’ll take a look at four decision-making formats: Kidder’s ethical checkpoints, the SAD formula, Nash’s 12 questions, and the case study method. After presenting each approach, I’ll discuss its relative advantages and disadvantages. U nderstanding how we make and follow through on ethical decisions is the first step to …show more content…
A number of factors prevent us from recognizing ethical issues. We may not factor ethical considerations into our typical ways of thinking or mental models.4 We may be reluctant to use moral terminology (values, justice, right, wrong) to describe our decisions because we want to avoid controversy or believe that keeping silent will make us appear strong and capable.5 We may even deceive ourselves into thinking that we are acting morally when we are clearly not, a process called ethical fading. The moral aspects of a decision fade into the background if we use euphemisms to disguise unethical behavior, numb our consciences through repeated misbehavior, blame others, and claim that only we know the “truth.”6 Fortunately, we can take steps to enhance our ethical sensitivity (and the sensitivity of our fellow leaders and followers) by doing the following: • • • • • • • • Active listening and role playing Imagining other perspectives Stepping back from a situation to determine whether it has moral implications Using moral terminology to discuss problems and issues Avoiding euphemisms Refusing to excuse misbehavior Accepting personal responsibility Practicing humility and openness to other points of view In addition to these steps, we can also increase ethical sensitivity by making an issue more salient. The greater the moral intensity of an issue, the more likely it is that decision makers will take note of it and respond
It is important to look at ethical dilemmas in a systematic way, thus increasing the chance of achieving a solution that gives the best possible outcome. An ethical problem solving model taken from American sources (Paradise and Siegelwaks, 1982; Austin et al., 1990) was used to develop a six-step process to follow, in order to achieve this (Bond 2010, pg. 227). This process informs this paper, and I am in the role of counsellor.
Making sound ethical decisions require an intentional process that utilizes thoughtful reflection, supervision/consultation, and action. Many ethical decision making models exist and the seven-step model introduced by Forester-Miller and Davis (1996) is a succinct amalgamation of these earlier models. The model by Forester-Miller and Davis (1996) follows seven progressive steps: (a) identify the problem, (b) apply the ACA Code of Ethics (2014), (c) determine the nature and dimensions of the dilemma, (d) generate potential courses of action, (e) consider the potential consequences of all options and determine a course of action, (f) evaluate the selected course of action, and (g) implement the course of action.
The issue of ethical decision making has become more important in recent years for a variety of reasons. An understanding of ethical decision making in organizations is more significant to the development of organizational science. Managers engage in decision-making behavior affecting the lives and well-being of others. The individual responds to an ethical dilemma with cognitions determined by his or her cognitive moral development stage.
People put personal, organizational, and cultural values into consideration when making decisions and use these values to gauge how ethical these decisions are. People tend to neglect options that do not match with what they believe to be appropriate. A huge challenge comes when values conflict which results into an
Apply the ethical decision making model presented in week one lectures (adapted from Beemsterboer, 2010; Velasquez et al, 2009) to the case study.
Now, let's see how learning about the Four Ethical Lenses and a simple method for decision-making can help you resolve a typical ethical dilemma. Ready?
Every day we are faced with certain situations that challenge us with how to act in an ethical manner. It can be human nature to feel unsure or conflicted with the correct moral choice. Some can say that one should know how to handle such dilemmas and others may say that there should be a reference of some sort to help guide through such conflicts. Sometimes we know the answers and sometimes we are unsure of how to handle certain situations. Most times we go through life wondering what we should do. As I become further educated on the different theories of ethics, I believe there are answers that are available in guiding one through an ethical dilemma and or judgment. I will discuss Vincent Ruggiero’s three basic criteria, Robert Kegan’s order of consciousness, the three schools of ethics and the correlation between all three.
Leaders must discuss specific ethical problems and create a system to address them and provide insights to help enhance and maintain ethical performance.
Based on study of thousands of real ethical dilemmas, Kidder presents four ethical paradigm pairs:
One thing that has changed in my approach to ethics since the beginning of the semester is I am now adamant that it is impossible to arrive at a final answer to ethical questions. Learning about the different approaches to ethics has caused me to see that there can be more than one “right” solution to ethical dilemmas. Therefore, if an ethical question is raised, everyone will arrive at a different solution depending on which approach they take.
A few problems arise when one tries to make an ethical decision, especially as a leader. First, ethics may mean different things to different people. For example, my religious and spiritual beliefs are the foundation for what I deem ethical. However, for someone else, ethics might be based on laws or their own personal understanding of what is
Everyday individuals are faced with issues associated with ethical dilemmas. Ethical dilemmas involve an individual’s behavior toward a moral standard, which may have been established from previous generations and passed along. In upholding the standards taught individual may be forced to take a particular action involving a decision when a behavior is considered non-ethical is when an ethical dilemma occurs. It can become difficult at times in making the correct decisions or solutions to the situation, which is why a code of ethics is established in the workplace. The code of ethics in the
I will use the “Practisioner’s Guide to Ethical Decision Making” model of Holly Forerster-Miller and Thomas
Making consistently ethical decisions is difficult. Most decisions have to be made in the context of economic, professional and social pressures, which can sometimes challenge our ethical goals and conceal or confuse the moral issues. In addition, making ethical choices is complex because in many situations there are a multitude of competing interests and values. Other times, crucial facts are unknown or ambiguous. Since many actions are likely to benefit some people at the expense of others, the decision maker must prioritize competing moral claims and must be proficient at predicting the likely consequences of various choices. An ethical person often chooses to do more than the law requires and less than the law allows.
Individual factors helps to understand the reason for some people perceive specific action to be unethical whiles others do not. However, the decision-making cannot simply be explained in terms of these individual factors, because after all several people seems to have ‘multiple ethical selves’ (Trevino and Nelson 2007:180) – that is, they make different decisions in different situations. Situational factors accepted to be the most important.