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Kathleen Allen Case 11802

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Case #11802, for Member Kathleen Allen involved concerns with DENCAP as well as Harbor Choice; therefore it was forwarded to Steven Palmer, Internal Lead Consultant and Account Manager at DENCAP on 2/8/2016 and to Kathy Howard, Director of Customer Service at Harbor Choice. Malytha Williams, Healthcare Regulatory Liaison – Exchange placed a call to Ms. Allen on 2/16/2016 to follow up with her regarding Case #11802 and spoke with Ms. Allen’s sister Mary Ann

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