BSBCMM401 Make a presentation Part 1: Plan two presentations The first part of the assessment requires you to develop a plan for both of your presentations. For each of the presentations you deliver, you will need to develop a presentation plan in the template included at Appendix A. You will be required to provide detailed information for each of the areas included in the template. You will need to send your plans to your assessor by the agreed date. Your assessor will provide you with feedback on your plan as needed. Appendix A: Presentation Plan Template Purpose of presentation 1 To deliver the information on how to improve customer service Desired outcome from presentation 1 Audiences to be able to understand: Able to dealing with difficult clients and complaints Communicate effectively with customers Develop and maintain customer service standards Create positive impression Presentation and manner Presentation 1 strategy Discussion share with group Audience characteristics and how the presentation needs to be geared to meet this – include how you will cater for a multicultural audience for your group presentation Audience characteristics: language, literacy and numeracy needs: For example, Write clearly and concisely, Refer to their letter, date and query, Be friendly without being too informal ,Check your spelling and grammar, use a language that each audience can understand and translate if they couldn’t understand cleary How you will cater for a multicultural
Vocabulary – make sure that you use words that are easy to understand, that you are not using jargon, or words that are specific to the area that you live, the resident will probably not understand what you are saying and will feel uneasy, even if they say they understand they may not, so not to feel embarrassed.
The assessor and the candidate must then decide on an assessment plan. This will include setting dates and times to meet with the learner, as well as agreeing on the best assessment methods to use. For example, the assessor may use observation, question the learner or examine their work.
The senders tone must be consistent and appropriate for the meeting giving a confidant aura. Likewise body language,
you will need to prepare a set of slides and presentation notes (speaker notes with details that you will give during the presentation).
When speaking to my client I always have a positive body language always making sure I listen and take time to smile and make my client feel relaxed and at ease and able to trust me, and that I will deal will their needs in the best way for them.
3. Now create your presentation using a suitable template in PowerPoint. The presentation must be structured appropriately and must contain:
In response to the prompts below, refer to the assessments you will submit as part of the materials for Planning Task 1.
Speak naturally at a sensible speed. Don't try to change your accent. If you cut out slang and speak at a reasonable speed, people will understand what you're saying. All ways double check the facts before informing people on the information. Always seek clarification in a polite manner and be willing to repeat information for the recipient. Do not use slang words or technical jargon unless it is necessary. Most of all thank the person you have called for their time.
Make introductions. Show appreciation for the whole person; go beyond their role and responsibilities. Add tidbits that are unique to the individual. Use the language of belonging: “This is Sara — she is part of our research team.” The word our really adds the feeling of
Task Three. The needs of a client group and the types of services that exist to meet their needs.
Creating the plan requires several steps as shown in the below figure, there are four steps to
Cultural shapes how individuals experience the world around them. These experiences are a vital component of how services are both delivered and received. Gladding (2012) describes three key aspects of a multicultural leader. The first key aspect is to be aware of a diverse population and the effect on group work interventions (Gladding, 2012). To better facilitate a multicultural group, a leader
To assist the preparation for the teaching session I used one of Jones (2016b) recommended session plan (Appendix 1).
Throughout this rationale, the key elements and processes of meeting planning requirements will be discussed with specific reference to a series of three progressive examples (see appendix). The
After the sub-prime crisis in the US and the steep fall in markets, the world has tried to solve the problem by throwing more money at the problem – money printed and lent out at near zero interest rates almost all over the developed world hasn’t worked. Why isn’t it working? and why are the markets crashing today? The answer is complex, but there are prime reasons for this failure by the world to cure itself.