Kingston University
The faculty of Science, Engineering and Computing
ME5014 Quality Assignment
Aerospace Engineering
Second Year
Academic Year 2014-2015
Saber Ahmed Konstantin Volkov
K1354529
Contents
Introduction 3
Origins of ISO9001 3
Requirements 4
Preparations 9
Benefits of Certification 9
Certification Process 10
Retaining Certification 10
Conclusion 11
Bibliography 12
Introduction
Within any given industry, a level of quality has to be ascertained as to ensure that clients of products and goods were receiving the best possible level of quality for their desired product. Quality meant that the expectations of a client had to be met consistently. Business throughout the world started development of standards and
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2).
Origins of the ISO9001
The evolution of quality would continue throughout World War 1 and 2 along with major reformations in quality control through the computer age in the 1980’s (Mitra, 2006, p. 5). A greater scale of cooperation was needed to develop and align common economic goals and strategic objectives. After the European Free Trade Association was founded in 1960 (Grønningsæter, 2014) and countless countries join throughout the decades; an agreement was signed in 1992 where the standardisation of quality control would be common amongst European markets. European Countries wishing to do business with one and other could now standardise their quality control and assurance through standardised means of practise; though this would be done through a standardisation agency.
The ISO9000 roots date back to 1946, to a conference in London where a committee of nations were standardising the organisation of quality. A union between two previous standardisation organisations allowed the birth of the ISO (Latimer, 2012); the merger of the International Federation of the National Standardising Associations (ISA) and the United Nations Standards Coordinating Committee (UNSCC).
91 nations in all would adopt the standards for quality by 1987 and these nations would further revise and reform the standards in 1994 and again heavily at
The quality standards for an organisation set down the ‘rules’ around the products and services the business provides, the suppliers and services they use, how staff are recruited and trained and how customer service is dealt with.
Senior leadership must determine and direct the level of quality that is acceptable within the organization. Leadership should prioritize areas of quality and use data based on benchmarks from other facilities. (Dlugacz, 2006). In addition the author states there are some important areas that must be monitored for quality. Compliance must be followed by leaders and all
ISO 9001:2008 sets the requirements on the quality procedures and their content in sections 4.2.3, 4.2.4, 8.2.2, 8.3, 8.5.2, and 8.5.3.
Producing a quality product, whether a tangible item or a service, is the goal of all organizations, how this goal is achieved will be the challenge. Quality of the end product has been an obstacle in America for decades. In the post World War II era as production of products in America rose, the quality of those products diminished. At the same time other countries such as Japan were not experiencing the same quality issues.
4. Briefly, what is Quality Assurance? Name the current International (ISO) Quality Assurance standard which applies to all organisations regardless of size, industry product and
19. Firms that wish to do business with the European Community can benefit from having a quality management system that needs ISO 9000 standards TRUE
The secret to successful quality control was in the method of product management the Japanese were using. The Japanese organizations used an approach, which motivated all employees and organizational functions to provide a consistently high quality product. America took some time in
If time, money and space were no object, I would consider the blending of security processes into the existing airport facility so as to compliment the service process and to allow better passenger access from landside to airside in a matter of minutes while maintaining a high level of security. This can be accomplished by use of existing technologies and techniques.
The quality manual highlights QIC’s approach to quality and has been developed to aid in understanding how we meet the requirements if standards such as ISO 9001 at a policy level. QIC’s procedures use these policies to establish practical data and information on how the operations of our business can be refined. Many of these may not be unique to QIC however have been proven in the past as being successful and will be adopted for use in ways that collaborate with current processes. Where required, a method statements will be used to provide detail regarding the completion of a task. The method statement should clarify any assumptions or queries that workers have in regards to a topic or task. The bottom tier of this includes all of the
Performance standards are a very integral part in the underlying business operations of any firm. Competition, particularly from foreign entities is becoming more intense. As such, standards must be created in order for companies to maintain their competitive advantage over their peers in a particular industry. One only needs to look at the auto industry to see how a lack of standards and oversight can be a detriment to business. Many foreign firms, due to competition have entered into the auto market that was once dominated solely
Global competitiveness had increased the need to invest more into the efficiency of management and importance of having and understanding globalized standards (Aba and Badar 42). The ISO 9000 was created in 1987 and is a series of quality management standards. The ISO 9000 standards is so malleable that they are updated and changed roughly every three years since their endorsement (Aba and Badar 42). Because the ISO is versatile, certified companies are guaranteed exemplar standards being implemented regularly. Quazi and Padibjo (1998) stated that certified companies saw an improvement in their quality and an increase in their sales and market share (as cited in Aba and Badar 45). A benefit of ISO 9000 is that it highlights an effective system of quality that is an abetment in eliminating errors which in turn saves money (Aba and Badar 43-44). On reviews of a financial and scale efficiency, it was revealed that ISO certified businesses are more efficient than businesses that are not certified (Aba and Badar 45). The ISO set the foundation for company standards and established fundamental properties for further research in developing prosperous quality assurance programs.
It is most important to assure consumers that the process for developing a product is followed accurately. The way to do this is to have quality control in a
Standards- extent of work needed, rfelative complexity materiality, effectiveness of governance, probability of significant erros, and
According to Global Food Safety Initiative Technical Committee (2007) that Prior to ISO 22000, a great number of standards had been developed in different countries, and organizations in the food sector used their own codes to audit their suppliers. The sheer number of standards (and the costs of conforming to all of them), combined with the increased globalization of the food industry, made it nearly impossible to keep up with the different requirements in the global food market. Additionally, food borne illnesses increased significantly in all markets, resulting in both economic losses and damages reputations
ISO 9000 currently includes three quality standards: ISO 9000:2000, ISO 9001:2000, and ISO 9004:2000. ISO 9001:2000 includes Quality Management requirements while ISO 9000:2000 and ISO 9004:2000 includes Quality Management guidelines. All of these are process standards not product