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The Effect Of Social Media On Coca Cola 's Data Strategy

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Explain how social media plays a role in Coca-Cola’s data strategy: The Coca-Cola Corporation is one of the most iconic brands in the world that is easily recognized by its signature red can with white script lettering has created a brand image that propelled TCCC to become one of the largest global brands in the world today. As an established brand, building customer and market share is not the primary reason for TCCC engaging in Social media such as Facebook and Instagram. The company has a unique scenario in that their product is solely distributed through large retail outlets and grocery stores, therefore, TCCC’s data strategy is focused on maintaining the brand image and increasing the awareness of marketing and ad campaigns that occur through other media outlets not to drive customers to its stores or ecommerce sites. TCCC achieved this by embracing the unofficial consumer created pages, such as the one created by Sorg and Jedrzejewski in 2008 and embedding itself within the community. With the millions of Facebook follower’s the data strategy of TCCC allowed for a brand connection to these followers that will enhance and grow support for the brand. What are some of the key findings and insights Coca-Cola gained from the data they gathered? By 2011 the brand presence of TCCC had grown larger the Starbucks Coffee with 21.8 million fans, although, the strategy used was vastly different. Starbucks focused on providing discounts and coupons for products, not growing

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