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- Propose how you could further facilitate knowledge sharing at Southwest Airlines given the value of knowledge sharing has for the comapnyI IE 3 4 I E II5 I 3. Your Task For each scenario, discuss the following: - What is the issue (there may be more than 1)? • Who are the parties affected? • List and explain 2 alternatives for handling each situation Discuss 2 pros and 2 cons for each alternative - What is your conclusion? Discuss the best way to handle each situation - use reasoning to justify your decision Situation You have a worker who after repeated warnings still refuses to clean up his work area. He says that is why the company is paying the custodians. His job description clearly states that he is responsible for the cleanliness of his area for safety reasons. You believe that he is undermining your authority.How can social media and sentiment analysis tools be leveraged within CRM to gauge customer sentiment and improve service?
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