What is a mental model?  What happens when the user's mental model differs from the designer's intended conceptual model? Should the mental model match the model of the underlying system?  Why or why not? How it can be improved?

Principles of Management
OER 2019th Edition
ISBN:9780998625768
Author:OpenStax
Publisher:OpenStax
Chapter2: Managerial Decision-making
Section2.3: Programmed And Nonprogrammed Decisions
Problem 2CC: Give an example of a nonprogrammed decision.
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What is a mental model?  What happens when the user's mental model differs from the designer's intended conceptual model? Should the mental model match the model of the underlying system?  Why or why not? How it can be improved?                                                                                      

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